HCL Marketing Software Support in the GDPR Context

HCL Marketing Software provides GDPR support for the following Marketing Software products:

  • HCL Marketing Platform
  • HCL Campaign and HCL Contact Optimization
  • HCL Marketing Operations
  • HCL Interact
  • HCL Opportunity Detect

Solution Specific Scripts to Support Right to Erase Requests

The HCL Marketing Software - namely HCL Campaign and HCL Contact Optimization, HCL Interact and HCL Opportunity Detect provide a utility that generates SQL scripts that will, once run on the HCL Marketing Software solutions’ System Tables Database, purge the system tables of personal data for your customers who have requested for their personal data to be deleted. Using this approach, you - HCL customers - leveraging CampaignInteractOpportunity Detect in this case will be able to respond to ‘Right to Erasure’ requests.

Related to: Right to Erasure

Note:
  1. The utility provided by HCL that generates the scripts will only be able to purge data from the their System Table Database. HCL Marketing Software customers are responsible for responding to all Right to Erasure requests, including those involving any external data marts, data warehouses, exported flat files, or other areas of customization where personal data could be stored.
  2. The utility can be configured to generate SQL scripts to take into account customer-specific customization of HCL Marketing Software, in this case, CampaignInteractOpportunity Detect System Tables.