Use the following steps to undeploy a deployment.
About this task
If you are bringing an interactive channel or touchpoint offline,
you can undeploy a deployment.
When you undeploy, Interact disables
the data from the previous deployment from the selected runtime server.
Note: In most cases, avoid undeploying from a production server because undeploying effectively
turns off the rules for the interactive channel. Instead, correct the data and deploy your changes,
or use the Redeploy feature in the Deployment history
section to replace the deployed settings with a prior version.
Procedure
-
Navigate to the Deployment tab of the interactive channel you want to
undeploy.
-
In the Active deployments section, select a deployment to a specific
server group and click Undeploy.
Clicking Undeploy starts the process to remove the interaction
configuration from the runtime server group. If the deployment was to a production server group,
there are safeguards to confirm that you are ready to send the changes to a production server
because this is a customer-facing system. A red warning icon on this button indicates that there are
changes that have not been deployed to the production server group.
- Optional:
Provide an explanation of the reasons for undeploying in the Deployment description
field.
-
Confirm that you verified the consequences by selecting the check box.
The Undeploy the interactive channel button does not become active until
you confirm the consequences.
-
Click Undeploy the interactive channel.
-
Enter the user name and password for a valid Interact user on the Interact runtime and click Log in to
server.
If you complete multiple deployments during the same Campaign user session, the login data for the Interact run time is cached, so you do not have to
enter it again.
Results
The data is disabled on the selected Interact runtime server group. You can view the results in the Deployment History section of the
deployment tab, or in the Interactive channel deployment history report. Undeploy does not remove
data that is used in reports. Also, once an offer has been deployed, all the contents may be audited
in the future, and hence you will not be able to change it any more.
If you undeploy all interactive channels and their associated data from an Interact runtime server, it does not disassociate the
runtime server from the design environment.