Suppress offers
You can configure the runtime environment to suppress offers.
There are several ways in which the runtime environment suppresses an offer:
The Maximum # of times to show any offer during a single visit element of an interactive channel.
You define the Maximum # of times to show any offer during a single visit when you create or edit an interactive channel.
The use of an offer suppression table.
You create an offer suppression table in your profile database.
- Offers whose expiration date has passed.
- Offers from expired campaigns.
- Offers excluded because they do not pass an offer inclusion rule (treatment rule advanced option).
- Offers already explicitly accepted or rejected in a Interact session. If a customer explicitly accepts or rejects an offer, that offer is suppressed during the session.