General Data Protection Regulation (GDPR) support

The GDPR has been adopted by the European Union (“EU"). It establishes a stronger data protection regulatory framework for processing of personal data of individuals, impacts HCL and HCL's client contracts, policies and procedures when handling personal data.

GDPR brings:
  • New and enhanced rights for EU data subjects
  • Widened definition of personal data
  • New obligations for processors
  • Potential significant financial penalties for non-compliance
  • Data breach notifications

Customer data in Deliver

In Unica Deliver, customer data is stored in the following system database tables. The Deliver system tables are part of the Unica Campaign schema.

  • UA_ActionCustomer
  • UCC_Contact
  • UCC_ContactAttr
  • UA_ContactHistory
  • UA_DtlContactHist
  • UCC_Envelope
  • UCC_EnvelopeAttr
  • UCC_EnvelopeCell
  • UA_OfferHistory
  • UA_OfferHistAttrib
  • UCC_Response
  • UCC_ResponseAttr
  • UA_ResponseHistory
  • UA_SegMembership
  • UCC_SMSReplyMessage
  • UA_Treatment

Removing customer data from Deliver

Deliver provides a utility which generates queries that you can run on your database to delete required customer records. This can be used on versions and higher.

Important: HCL maintains the right to ask our customers to upgrade to a certain release in order to use the utility and the queries that are generated by the utility.
To delete customer information from the Deliver system tables, complete the following steps.
  1. Run the utility to generate the queries.
  2. Use the queries to delete the required customer records from the database.
  3. In Campaign, run all the flowcharts that contain the Deliver process box. The data in the Output List tables is refreshed.

For more information, see Deleting customer data topic.


Consider the following points before you use the Deliver utility to generate queries.

  • You must delete the customer data from the Campaign user database before you run the utility.
  • The utility only provides delete statements. You must ensure that the statements are run on the Deliver tables for all the partitions that are configured.
  • The delete statements do not contain commit statements. You must configure the auto commit settings as required or do a manual commit.
  • The Campaign application must be shut down when the delete statements are run on the Campaign system database.
  • The utility generates delete statements only for the Deliver system tables. You must delete customer records from any other tables that you might have created. You must also delete customer information from mailing templates, email documents, and other features within the application.


Clients are responsible for ensuring their own compliance with various laws and regulations, including the European Union General Data Protection Regulation. Clients are solely responsible for obtaining advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulations that may affect the clients’ business and any actions the clients may need to take to comply with such laws and regulations.

The products, services, and other capabilities described herein are not suitable for all client situations and may have restricted availability. HCL does not provide legal, accounting or auditing advice or represent or warrant that its services or products will ensure that clients are in compliance with any law or regulation.