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Troubleshooting and Tuning Guide
Unica Optimize is a web-based extension of Unica Campaign that allows you to determine the optimal contact strategy for each customer. You can optimize over time, looking across the proposed offers and channels across multiple marketing campaigns.
Unica Optimize troubleshooting tips
There are common configuration issues that can interfere with running Optimize. There are many more complex situations with a mixture of configuration settings, rule configuration, and data that might cause unexpected results in your Optimize session. The following sections provide details on troubleshooting and fixing these scenarios.
Errors when running Unica Optimize sessions
You might have configuration or other errors that prevent a Unica Optimize session from running.

Troubleshooting and Tuning Guide
Unica Optimize is a web-based extension of Unica Campaign that allows you to determine the optimal contact strategy for each customer. You can optimize over time, looking across the proposed offers and channels across multiple marketing campaigns.
- Unica Optimize troubleshooting tips
  There are common configuration issues that can interfere with running Optimize. There are many more complex situations with a mixture of configuration settings, rule configuration, and data that might cause unexpected results in your Optimize session. The following sections provide details on troubleshooting and fixing these scenarios.
  - Upgrading Unica Optimize errors
    If you encounter any errors while you are upgrading Unica Optimize, see these possible solutions.
  - Errors when running Unica Optimize sessions
    You might have configuration or other errors that prevent a Unica Optimize session from running.
  - Errors in Unica Optimize session results
    Many issues that you might encounter in Unica Optimize sessions can be resolved by obtaining details from the session logs. Some of these errors might cause a Unica Optimize session to fail. Some of these errors might be the cause of unexpected optimization results.
  - Unica Optimize session takes a long time to run
    Here are troubleshooting steps that you can follow if you believe your Unica Optimize session is taking too long to run.
  - Sample-related Provisioning Problems
    To handle large volumes of data while not sacrificing the quality of the results, and at the same time getting the results in an acceptable amount of time, certain requirements are made regarding the makeup of the proposed contacts in a session.
  - setenv.sh reference
    If there are complications during installation, or if you move your database installation, you might need to configure the Campaign listener manually.
- General performance tips for Unica Optimize
  Keep in mind these points when you make data or configuration decisions, if you are concerned about performance.

Unica Optimize session run errors

You might have configuration or other errors that prevent a Unica Optimize session from running.

Could not connect to the Campaign server

Description of problem

This error indicates that Unica Campaign web cannot connect or communicate with the Campaign server.

Solution

Confirm that the Campaign listener of listenerType "Optimize" or "Campaign and Optimize both" is running.

If it is not running, start the Campaign listener.

If the problem still persists, confirm all configuration properties that define the connection properties are configured properly, including:

Campaign|unicaACOListener|serverHost
Campaign|unicaACOListener|serverPort
Campaign|unicaACOListener|useSSL

If it is a single server installation, then value for "Campaign|unicaACOListener|serverPort" should be exactly same as "Campaign|unicaACListener|serverPort".

Unable to unlock the session with session ID

Description of problem

This error is written to the Unica Optimize session log as Problem unlocking the session. ID: <session ID> CODE 11336: Accessed table not mapped.

This error is caused when the home directory for the database is not correctly specified.

Solution

You must configure the database connection in the setenv.sh file appropriate for your operating system and database.

Restart the Campaign listener after you edit the setenv.sh file.

Oracle: Set ORACLE_HOME and ORACLE_BASE.
DB2®: Set DB2_INSTANCE_DIR
MSSQLServer: Configure the DSN setting for the database.

Response XML is missing the data xml element

Description of problem

This error is written to the Unica Optimize session log as [E] [TABLE ACC] DATA_SOURCE_CONNECT to UA_SYSTEM_TABLES(<Database Name>) as <UserID>: FAILED: CODE 11518: Database connection error [sdbsrc:2988].

You receive this error when you attempt to run a Unica Optimize session. This error indicates that the database credentials stored in the <Campaign Installation Directory>/Install/jdbc.properties file are incorrect.

Also if Optimize license is not applied, you will receive this error.

Solution

You can solve this issue in either of two ways.

Ensure that the Optimize license is applied to the setup.
Update <Optimize Installation Directory>/Install/jdbc.properties with the correct credentials. Use the Unica Platform encryptPasswords tool to encrypt the password.

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