If you are not supplying scores from the Optimize process
or a column in your PCT, complete the score matrix.
Procedure
- Navigate to the Scoring tab of your Contact Optimization session.
- Click Edit Scores.
The Scoring
Method page displays.
- Click Manually enter score matrix.
The score matrix displays.
- Click the cell in which you want to enter a score and enter
a value for the cell.
Contact Optimization automatically
inserts or calculates a value for a cell that you leave empty.
- Repeat this step for every cell for which you want to add
a score.
- Click Save Changes.
Results
The Scoring tab displays. This tab shows the scoring method
and the score matrix with the values you entered, and values that Contact Optimization automatically
computed.