New features and changes in version 11.0.1

The following new enhancements are introduced in version 11.0.1 of Contact Optimization.These were added in version 11.0 and are carried forward to 11.0.1. Note that 11.0.1 is a localization release. So, the product is localized for 10 languages; namely Traditional Chinese, French (France), German (Germany), Japanese, Korean, Portuguese (Brazil), Spanish (Spain), English (United Kingdom), Simplified Chinese and Italian. Documents are translated in French for this release.

GDPR - Right to erasure

IBM ContactOptimize adheres to GDPR guidelines related to deleting customer's personal data from IBM ContactOptimize system tables. Please refer to IBM Campaign GDPR document for more details.

Fast Upgrade

IBM Marketing Software version 11.0.1 supports the fast upgrade approach. This approach allows upgrades from version 9.0 onwards to version 11.0.1. This aids customers by bypassing the multi-step upgrade. The fast upgrade approach is also useful in reducing upgrade downtime. The approach is provided for IBM Marketing Platform, IBM Campaign, IBM Contact Optimization, IBM Marketing Operations, IBM Interact for upgrade from 9.0.x version onwards. For details, refer to the Fast Upgrade documentation released with version 11.0.1.