Planning the Contact Optimization upgrade
Upgrade your installation of Contact Optimization after understanding the guidelines that are specific to your current version of Contact Optimization.
Note: Versions of Contact Optimization previous
to 9.x were named Optimize.
Use the following guidelines for upgrading Contact Optimization:
Source version | Upgrade path |
---|---|
Versions 8.6.0 and later |
Complete the following steps to upgrade Contact Optimization to version 11.0.1:
|
Versions 10.0.0.x |
Complete the following steps to upgrade Contact Optimization to version 11.0.1:
|
Versions 10.1.x.x | Perform an in-place upgrade to 11.0.1 over your current version of Contact Optimization by following instructions in this guide. |
Important: Contact Optimization and Campaign must be at the same version level. For
example, you must upgrade Campaign to version
11.0.1 before you upgrade Contact Optimization to version
11.0.1.