The
Contact Optimization runtime
environment uses data sources to store user and interaction data.
About this task
Complete the following steps to prepare data sources for Contact Optimization.
Procedure
-
Create a database or a database schema for the Contact Optimization system tables. The empty database that you set up for IBM Campaign can have any name.
Note: Campaign requires
customer tables, which should already exist.
-
Create a database user account.
The database user account must have the following rights: CREATE, DELETE, DROP, INSERT,
SELECT, and UPDATE.
-
Create ODBC or native connections. If you use UA_SYSTEM_TABLES as the ODBC name for that database, the IBM Campaign system tables will be mapped automatically.
-
Configure the web application server for your JDBC driver.
-
Create JDBC data sources in the web application server.