Viewing Consent Summary

The Consent Summary section, in the Customer Consent tab, displays a graphical summary of the customer consent.

About this task

To view customer consent summary, complete the following steps:

Procedure

  1. Access Contact Central. For more information, see Accessing Unica Contact Central.
  2. Select Customer Consent > Consent Summary.
  3. Use Date Range to select the required date range. You can select the same date for both From and To date.
  4. You will see the following details:
    1. A doughnut chart each for Opt-ins and Opt-outs.
    2. The total number of Opt-ins or Opt-outs for the individual communication channels.
    3. The percentage of Opt-ins for individual communication channels (this is visible on the doughnut chart)

Example

If you select a date range 01-Jan-2022 to 01-Jan-2022, and if you see the following output for Opt-ins:

Email: 5 | SMS: 10 | Push: 15 | WhatsApp: 20,

the total Opt-ins for the selected date range is 5+10+15+20 = 50. The system calculates the percentage, for individual communication channels, as follows:

  • Email - percentage of 5/50 = 10%
  • SMS - percentage of 10/50 = 20%
  • Push - percentage of 15/50 = 30%
  • WhatsApp - percentage of 20/50 = 40%

You can see percentage for individual communication channels on the doughnut chart. The same is applicable for Opt-outs as well.