Upgrade Guide
- Upgrade Guide
  - Upgrade overview
    An upgrade of Unica Campaign and Unica Optimize is complete when you upgrade, configure, and deploy and configure Unica Campaign and Unica Optimize. The Unica Campaign Upgrade Guide provides detailed information about upgrading, configuring, and deploying Unica Campaign and Unica Optimize.
  - Planning the Unica Campaign and Unica Optimize upgrade
    You can upgrade your current version of Unica Campaign to bring it up-to-date with the latest features.
  - Upgrading Unica Campaign and Unica Optimize
    You can upgrade Unica Campaign and Unica Optimize to version 12.0 from version 11.1.0 only.
  - Upgrade considerations to Deliver
    - Configuring Unica Deliver
  - Deploying Unica Campaign web application
    You can deploy the Unica Campaign web application by using an EAR file or you can deploy the individual WAR files.
  - Configuring Unica Campaign and Unica Optimize after deployment
    After you deploy Unica Campaign, you must verify that the Unica Campaign listener is running, set up the Unica Campaign system user, set Unica Campaign configuration properties, and verify the Unica Campaign installation.
  - Configuring multiple partitions for Unica Campaign
    In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
  - Configuring multiple partitions for your Unica Optimize
    In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
  - Configuring multiple partitions in Deliver
    Configure multiple partitions in Unica Deliver to isolate and secure data for different groups of Unica Deliver users. As each partition has its own set of configuration properties, you can customize Unica Deliver for each group of users.
  - Unica Platform utilities
    This section provides an overview of the Unica Platform utilities, including some details that apply to all the utilities and which are not included in the individual utility descriptions.
  - Uninstalling Unica Campaign and Unica Optimize
    Run the Unica Campaign and Unica Optimize uninstaller to uninstall Unica Campaign and Unica Optimize. When you run the uninstaller, the files that were created during the installation process are removed. For example, files such as configuration files, installer registry information, and user data are removed from the computer.
  - Unica Campaign web application clustering
    You can configure the Unica Campaign web application (J2EE application) in a cluster by completing additional tasks during the Unica Campaign installation.
  - Upgrading to a clustered listener environment
    Follow these instructions if you want to upgrade your existing single-listener configuration for Unica Campaign to a clustered listener configuration. A listener cluster is a set of two or more listeners that act as a unit to provide load balancing and high availability. Unica Campaign listener clusters are Active-Active; meaning each node serves requests using the load-balanced approach. Each Unica Campaign listener provides an interface between front-end clients (such as the Unica Campaign web application) and back-end analytical server processes.

Configuring Unica Deliver

To configure to the latest version of Unica Deliver, you must upgrade Unica Campaign to the same version.

When changes to the Unica Deliver system tables are part of an upgrade, HCL provides the required schema upgrade scripts and procedures. Run the truncate scripts before starting with the upgrade. Users must take the backup of tables, if required. The delete scripts are laid down with files named : ace_op_delete_systab_<db_type>.sql located at <Campaign_Home>/Deliver/ddl/upgrade.
You must set the deliverPluginJarFile for Deliver. Complete the following steps.
1. Login to Platform and navigate to Settings > configuration.
2. Navigate to Affinium|Campaign|partitions|partition1|Deliver and provide value for deliverPluginJarFile as below:. The token <Campaign_home> must be replaced with the actual value of Campaign_Home.
```
deliverPluginJarFile <CAMPAIGN_HOME>/Deliver/plugin/deliverplugin.jar
```
3. Restart Campaign app server.

To use Unica Deliver to send email, you must contact HCL to purchase a hosted email subscription. For information about how to configure Unica Deliver after you purchase an email subscription, see the Unica Deliver Startup and Administrator's Guide.

Start the Response and Contact tracker (RCT) after the upgrade in one of the following ways.

Starting the RCT manually

Start the RCT manually, use the rct start command. The RCT script is stored in the bin directory under your Unica Deliver installation. For more information, see Unica Deliver Response and Contact Tracker (RCT) script.

Starting the RCT as a service

To start the RCT every time that you restart the computer where the RCT is installed, add the RCT as a service.

Note: When you start the RCT as a service, you must manually start the RCT the first time.

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