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Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with HCL OneTest™ UI.
Troubleshooting in the UI Test perspective
You can find information about the issues or problems that you might encounter while working with HCL OneTest™ UI in the UI Test perspective. Details about issues, their causes and the resolutions that you can apply to fix the issues are described.
Frequently Asked Questions
This document answers some of the common queries in mobile testing.

Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with HCL OneTest™ UI.
- Troubleshooting in the UI Test perspective
  You can find information about the issues or problems that you might encounter while working with HCL OneTest™ UI in the UI Test perspective. Details about issues, their causes and the resolutions that you can apply to fix the issues are described.
  - Frequently Asked Questions
    This document answers some of the common queries in mobile testing.
  - Unable to play back Web UI tests when certain web applications are redirected to a different URL
    When you record a Web UI test and enter the URL of the web application that you want to test, the application might be redirected to a different URL. When you play back this recorded Web UI test, the playback fails.
  - Unable to open a browser for the Web UI test playback
    When you play back a Web UI test, the test fails occasionally before HCL OneTest™ UI opens a browser.
  - Unable to verify content in a Windows test
    When you play back a Windows test with a content verification point, the test fails to verify the text content.
  - HCL OneTest™ UI error messages
    This section provides information about error messages that you might encounter with HCL OneTest™ UI. This section lists the error messages by ID, explanation, system action and your response to correct the error message.
- Troubleshooting in the Functional Test perspective
  In this section, you will learn how to troubleshoot the tests in the Functional Test perspective.

Frequently Asked Questions

This document answers some of the common queries in mobile testing.

Questions

Q 1. Why am I unable to connect my device to the workbench?
Q 2. Why are some of the UI elements or actions are not captured by HCL OneTest™ Studio?

Answers

A 1. Make sure that the device and test workbench are in the same network.
A 2. The UI elements or actions might not be supported by the product. You can manually add an action to the test script. To add the action using selected graphical elements, see Adding user actions in a test from the SmartShot View.