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Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with HCL OneTest™ UI.
Troubleshooting in the Functional Test perspective
In this section, you will learn how to troubleshoot the tests in the Functional Test perspective.
Screen snapshot on playback failure of functional tests
If playback of a script causes an exception to be thrown, HCL OneTest™ UI takes a screen snapshot at the time of the failure. The screen snapshot is accessible through the log.

Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with HCL OneTest™ UI.
- Troubleshooting in the UI Test perspective
  You can find information about the issues or problems that you might encounter while working with HCL OneTest™ UI in the UI Test perspective. Details about issues, their causes and the resolutions that you can apply to fix the issues are described.
- Troubleshooting in the Functional Test perspective
  In this section, you will learn how to troubleshoot the tests in the Functional Test perspective.
  - Troubleshooting functional tests in Mozilla Firefox browsers
    If you encounter problems while testing in Mozilla Firefox browsers, the following workarounds might help resolve them.
  - Unable to test eclipse-based applications
    Generally the applications that are enabled for functional testing is in the enabled state after you upgrade HCL OneTest™ UI. If you find any issues while testing the applications, disable the Eclipse application and enable it again for functional testing.
  - Ambiguous object recognition in functional testing
    Ambiguous recognition occurs when HCL OneTest™ UI can not uniquely identify an object in the system-under-test. This commonly happens when HCL OneTest UI cannot differentiate between an instance of the application-under-test started by a script playback and an instance of the same application inadvertently left open previous to script playback. This also applies to identical windows from one application and identical HTML documents. Ambiguous recognition will cause script playback failure unless the duplicate application is closed.
  - Screen snapshot on playback failure of functional tests
    If playback of a script causes an exception to be thrown, HCL OneTest™ UI takes a screen snapshot at the time of the failure. The screen snapshot is accessible through the log.
  - Tips and tricks for functional testing HTML applications
    This topic provides tips and tricks for recording and playing back scripts to test HTML applications.
  - Java applets in HTML pages
    You can test Java™ applets within a browser (Firefox, Internet Explorer). Java applets are not mapped as nested within HTML but are recorded as top-level objects. In the test object map, applets appear at the top level.
  - Standard properties available for functional testing HTML objects
    Standard properties provide a common way to access properties and their values across browsers. This topic lists the standard properties available for HTML objects.
  - Uninstalling HCL OneTest™ UI cleanly
    If you have any issues during uninstall and reinstall of HCL OneTest™ UI, you can perform a few tasks to verify whether the required processes are stopped and all the files are deleted from the computer.
  - Problems with object recognition
    If you encounter a problem with object recognition during testing, you might be able to resolve the problem by following these instructions.
  - Troubleshooting issues in SAP tests
    You can find information about the issues or problems that you might encounter while you test the SAP GUI. Details about issues, their causes and the resolutions that you can apply to fix the issues are described in the following table.
  - Problems with environment enablement
    When it is not possible to record on the application-under-test, you must verify whether the test environment was enabled for functional testing.
  - Handling exceptions
    If an exception occurs during testing, you might be able to handle it by following these instructions. Two common exceptions are the ambiguous recognition exception and the Mutex timeout exception during playback.
  - Collecting HCL OneTest™ UI error logs
    While working with HCL OneTest™ UI, you might encounter some problems that you can easily troubleshoot.
  - Viewing trace files within HCL OneTest™ UI
    You can view HCL OneTest™ UI trace files in the HCL OneTest UI integrated development environment (IDE) Error Log view.
  - AutoPD Collection artifacts in IBM® Support Assistant
    HCL OneTest™ UI, contributes a few files that the Automated Problem Determination (AutoPD) Collector tool in the IBM® Support Assistant application uses.
  - Frequently asked questions
    This section provides answers to frequently asked questions about HCL OneTest™ UI.
  - HCL OneTest™ UI error messages
    This section provides information about error messages that you might encounter with HCL OneTest™ UI. This section lists the error messages by ID, explanation, system action and your response to correct the error message.

Screen snapshot on playback failure of functional tests

If playback of a script causes an exception to be thrown, HCL OneTest™ UI takes a screen snapshot at the time of the failure. The screen snapshot is accessible through the log.

Accessing the screen snapshot in an HTML log type

HTML is the preferred log type to access the screen snapshot.

Select HTML as the log type in the Logging Preferences Page in FT Java™ or the Logging Options Page in FT .Net.

After playback fails the log opens in your browser.

Find the screen snapshot image near the bottom of the log.
- Click the image or link to view full size.
- Right click to save, print, or email the JPEG image.

Taking a screen snapshot with scripting

RootTestObject exposes a getScreenSnapshot method that will return a snapshot of the screen. GuiTestObject exposes the same method, but only captures the portion of the screen rendering the TestObject. LogInfo, LogError, and LogWarning all have overloads that will take a snapshot and add it to the log.