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Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with HCL OneTest™ UI.
Troubleshooting in the UI Test perspective
You can find information about the issues or problems that you might encounter while working with HCL OneTest™ UI in the UI Test perspective. Details about issues, their causes and the resolutions that you can apply to fix the issues are described.
HCL OneTest™ UI error messages
This section provides information about error messages that you might encounter with HCL OneTest™ UI. This section lists the error messages by ID, explanation, system action and your response to correct the error message.
CRRTWW0021E
Exception in setting Firefox browser preferences.

Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with HCL OneTest™ UI.
- Troubleshooting in the UI Test perspective
  You can find information about the issues or problems that you might encounter while working with HCL OneTest™ UI in the UI Test perspective. Details about issues, their causes and the resolutions that you can apply to fix the issues are described.
  - Support information for HCL OneTest™ Studio
    IBM® Rational® Support provides information about software issues, including technotes, tips, and workarounds.
  - Frequently Asked Questions
    This document answers some of the common queries in mobile testing.
  - Unable to play back Web UI tests when certain web applications are redirected to a different URL
    When you record a Web UI test and enter the URL of the web application that you want to test, the application might be redirected to a different URL. When you play back this recorded Web UI test, the playback fails.
  - Unable to open a browser for the Web UI test playback
    When you play back a Web UI test, the test fails occasionally before HCL OneTest™ UI opens a browser.
  - Unable to run a distributed test with the Save as option
    When you use Run Distributed Tests for Web UI tests, and you select the Save as option to save the test assets as an AFT Suite in an XML file, the playback does not initiate.
  - Unable to verify content in a Windows test
    When you play back a Windows test with a content verification point, the test fails to verify the text content.
  - HCL OneTest™ UI error messages
    This section provides information about error messages that you might encounter with HCL OneTest™ UI. This section lists the error messages by ID, explanation, system action and your response to correct the error message.
    - CRRTWF0001E
      There was an error in asserting the HCL OneTest™ UI log type.
    - CRRTWF0002E
      There was an error in getting an image for the HCL OneTest™ UI type.
    - CRRTWF0003E
      There was an error while verifying if HCL OneTest™ UI is installed.
    - CRRTWF0004I
      HCL OneTest™ Studio sending command to open Log
    - CRRTWF0005I
      After sending command to open Log
    - CRRTWF0006E
      There was an error in opening the HCL OneTest™ UI script.
    - CRRTWF0007I
      HCL OneTest™ Studio sending command to open Script
    - CRRTWF0008I
      After sending command to open Script
    - CRRTWF0009I
      Opening HCL OneTest™ UI Script in HCL OneTest Studio Perspective
    - CRRTWF0010I
      Opening HCL OneTest™ UI Script in HCL OneTest Studio Perspective
    - CRRTWF0011E
      There was an error in opening the HCL OneTest™ UI script in the __WUT_PRODUCT_NAME__ perspective.
    - CRRTWF0012I
      About to execute HCL OneTest™ UI Script
    - CRRTWF0013I
      After the HCL OneTest™ UI Script Execution
    - CRRTWF0014E
      There was an error in executing the HCL OneTest™ UI script.
    - CRRTWF0015E
      Shell-sharing of HCL OneTest™ UI with __WUT_PRODUCT_NAME__ might not be configured.
    - CRRTWF0016E
      No selection is available to complete the operation.
    - CRRTWF0017E
      An invalid extension was defined for HCL OneTest™ UI integration.
    - CRRTWF0018E
      There was an error in sending requests to HCL OneTest™ UI.
    - CRRTWF0019E
      There was an error in obtaining the HCL OneTest™ UI test path.
    - CRRTWF0020E
      There was an error in generating code for HCL OneTest™ UI.
    - CRRTWF0101E
      Exception in Setting Test Path of HCL OneTest™ UI Test
    - CRRTWF0102E
      Exception in refresh of Editor Tree
    - CRRTWF0103E
      Exception in opening the editor
    - CRRTWF0104E
      Exception while renaming Functional Test Script Assets
    - CRRTWF0105E
      Exception while setting the job schedule for Renaming Functional Test Script Assets
    - CRRTWF0201I
      HCL OneTest™ UI is not installed.
    - CRRTWF0202I
      Inflating Project during execution
    - CRRTWF0203E
      There was an error while executing a HCL OneTest™ UI script.
    - CRRTWF0204E
      Exception in parsing Functional Log
    - CRRTWF0205E
      A class could not be loaded during execution
    - CRRTWF0206E
      A directory could not be created during execution
    - CRRTWF0301E
      The execution results could not be parsed.
    - CRRTWF0302E
      The property value of a verification point could not be fetched.
    - CRRTWF0303E
      A command to get the verification point could not be created.
    - CRRTWF0304E
      There was an error in getting a command parameter that is needed to open the verification point comparison editor.
    - CRRTWF0305E
      The verification point comparison editor could not be opened.
    - CRRTWM0001E
      Missing message for log entry '{0}' in class: {1}
    - CRRTWM0002E
      Cannot get Log key '{0}': SecurityException raised.
    - CRRTWM0003E
      Cannot initialize Log key '{0}'
    - CRRTWM0004E
      IExtendedType '{0}' already defined, at extension point '{1}'
    - CRRTWM0008W
      Warning: field '{0}' is not defined in class: {1}
    - CRRTWM0009W
      Warning: Cannot check a message against log key mapping for '{0}' of class {1}, SecurityException raised.
    - CRRTWM0010E
      Unexpected exception, please check Error Log view: {0}
    - CRRTWM0011W
      Mismatch between number of formal bindings and number of icu bindings for key {0}
    - CRRTWM0012W
      Cannot parse number from string '{0}', a parameter of the translated message {1} for icu bindings
    - CRRTWM1001E
      unexpected exception
    - CRRTWM1002E
      Error getting persistent property '{0}'
    - CRRTWM1003E
      Error setting persistent property '{0}'
    - CRRTWM1004E
      Cannot reload device list
    - CRRTWM1005E
      Cannot reload application list
    - CRRTWM1006E
      Cannot save editor '{0}'
    - CRRTWM1007E
      Cannot reload resource '{0}'
    - CRRTWM1008E
      IExtendedTypeUI '{0}' already defined, at extension id='{1}'
    - CRRTWM1009E
      Failed to generate QRCode image, content is:'{0}'
    - CRRTWM1010I
      Imported package '{0}' is not rebuild because application '{1}' already exists ({2})
    - CRRTWM1011E
      Cannot update original package of Web application: '{0}' (build dir: '{1}')
    - CRRTWM1012E
      Mobile Run Wizard extension already defined for '{0}'
    - CRRTWM1013E
      Unable to run external command '{0}'
    - CRRTWM1014E
      Unable to handle menu from report: reason '{0}'
    - CRRTWM1015E
      Failed to download the driver for '{0}' browser.
    - CRRTWW0031E
      Exception in starting Edge browser.
    - CRRTWM1101E
      unexpected exception
    - CRRTWM1102E
      IExtendedTypeTegGen '{0}' already defined, at extension id='{1}'
    - CRRTWM1201E
      Execution exception
    - CRRTWM1202E
      Unexpected exception
    - CRRTWM1203I
      Information: %1
    - CRRTWM1206E
      Exception thrown during server address check
    - CRRTWM1210E
      Exception thrown during data harvest
    - CRRTWM1211E
      Exception thrown during substitution
    - CRRTWM1301E
      Unexpected exception
    - CRRTWM1302I
      Android USB controller process exited with exit code {0}\n{1}
    - CRRTWM2001E
      unexpected exception
    - CRRTWM2002E
      Enumeration type {0} doesn't exist in grammar {1}
    - CRRTWM2003E
      IExtendedTypeCodeGen '{0}' already defined, at extension id='{1}'
    - CRRTWM3001E
      Unable to find field {0} in object
    - CRRTWM3002E
      Unexpected exception
    - CRRTWM4001E
      Unable to find field {0} in object
    - CRRTWM4002E
      Unexpected exception
    - CRRTWM5001E
      Unexpected exception
    - CRRTWM6001E
      unexpected exception
    - CRRTWM6002E
      cannot load resource '{0}'
    - CRRTWM6003E
      cannot save resource '{0}'
    - CRRTWM6004E
      cannot create directory '{0}'
    - CRRTWM6005E
      cannot copy file '{0}' to directory '{1}'
    - CRRTWM6011E
      exception thrown while configuring '{0}'
    - CRRTWM6012E
      exception thrown from component {0} while building from '{1}'
    - CRRTWM6013I
      from component {0}: {1}
    - CRRTWM6020W
      state machine error thrown during execution
    - CRRTWM6021E
      user error detected during execution: {0}
    - CRRTWM6030W
      device data corrupted during properties update (data: '{0}')
    - CRRTWM7001E
      unexpected exception
    - CRRTWM8001E
      Unexpected exception while dealing with {0}
    - CRRTWM8010W
      Missing translation for key {0}
    - CRRTWM9010E
      error while serving landing page
    - CRRTWS0001E
      An %1 exception occured during translation
    - CRRTWS0002I
      "ClassName : %1 ProjectName : %2 IsJunit : %3 ExecutionArgs : %4"
    - CRRTWS0101W
      Exception in opening Script %1 Editor
    - CRRTWS0201W
      Exception in getting Source (src) folder from Project %1
    - CRRTWS0202W
      Exception in setting Source for IFile : %1
    - CRRTWW0001I
      Start of Web UI Recorder
    - CRRTWW0002I
      Java Script Request Received
    - CRRTWW0003I
      Java Script Sent in (ms) = %1
    - CRRTWW0004I
      Xhr Request Received
    - CRRTWW0005I
      Xhr Request Process Start
    - CRRTWW0006I
      Xhr Response Time (ms) = %1
    - CRRTWW0007E
      Exception in processing Action
    - CRRTWW0008E
      Exception while sending JavaScript
    - CRRTWW0009I
      Start of capturing snapshot;
    - CRRTWW0010I
      End of capturing snapshot in (ms) = %1
    - CRRTWW0011E
      Exception in capturing snapshot
    - CRRTWW0012E
      Exception in sending Xhr response
    - CRRTWW0013I
      Processing Xhr Request by Recorder.
    - CRRTWW0014I
      Stopping the recorder as browser is closed
    - CRRTWW0015I
      Seems like Browser is Closed.
    - CRRTWW0016I
      Web Application Node Added
    - CRRTWW0017E
      Exception in Recorder Delegate
    - CRRTWW0018E
      Empty Json Action String. No Operation in Recorder.
    - CRRTWW0019E
      Exception in setting recorder preferences.
    - CRRTWW0019I
      InWindow Found
    - CRRTWW0020I
      InWindow Added
    - CRRTWW0021E
      Exception in setting Firefox browser preferences.
    - CRRTWW0022E
      Exception in starting Chrome browser.
    - CRRTWW0023E
      Exception in bringing browser to front.
    - CRRTWW0024E
      Exception in starting Internet Explorer.
    - CRRTWW0025E
      Exception in starting Safari.
    - CRRTWW0026E
      Exception in starting Firefox.
    - CRRTWW0027E
      Exception in computing the port from json.
    - CRRTWW0028E
      Exception in serialization.
    - CRRTWW0029E
      Exception in computing the browsers connected to workbench.
    - CRRTWW0101I
      Registered %1 (%2), located at %3
    - CRRTWW0102I
      Found %1 at %2
    - CRRTWW0103W
      Web UI testing is supported on %1 version %2 or later. Found version %3
    - CRRTWW0104W
      Could not find %1
    - CRRTWW0105E
      Error determining the version of %1
    - CRRTWW0106E
      There was a problem adding the browser %1
    - CRRTWW0107E
      There was a problem setting the Web UI playback preference
    - CRRTWW0109E
      There was an exception.
    - CRRTWW0110E
      There was a problem scanning and marking the test.
    - CRRTWW0140I
      Register Browsers
    - CRRTWW0150I
      Hybrid, invoking action using WebDriver
    - CRRTWW0151I
      Script Method : %1
    - CRRTWW0152I
      Invoke action "%1" on "%2"
    - CRRTWW0153I
      Hybrid, invoking JavaScript
    - CRRTWW0154I
      Start %1 using %2
    - CRRTWW0155I
      Done with execution.
    - CRRTWW0156I
      Creating xpath for %1
    - CRRTWW0157I
      Generated XPath %1
    - CRRTWW0158I
      Searching by %1
    - CRRTWW0159I
      Execute : %1
    - CRRTWW0160I
      Found %1 objects
    - CRRTWW0161I
      Time taken (%1) = %2
    - CRRTWW0162I
      Switched to window : %1
    - CRRTWW0163I
      Return value from JS : %1
    - CRRTWW0200E
      Exception : %1
    - CRRTWW0201E
      %1 is not implemented.
    - CRRTWW0202E
      Unexpected return value from JS, %1
    - CRRTWW0203W
      Unable to delete file
    - CRRTWW0300W
      Failure to create directory during test generation.
    - HOTC0009E
      License server connection test failed: %1
    - RMSE0003W
      RMSE0003W There are currently no selected counters for the source named {0}.
    - RMSE0004W
      RMSE0004W The source named {0} is no longer available.
    - RMSE0005W
      RMSE0005W The source named {0} is reporting the error message {1}.
- Troubleshooting in the Functional Test perspective
  In this section, you will learn how to troubleshoot the tests in the Functional Test perspective.

CRRTWW0021E

Exception in setting Firefox browser preferences.

An internal exception occurs while recording.

None.

Report exception to product support.