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Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with Rational® Functional Tester.
Troubleshooting in the UI Test perspective
You can find information about the issues or problems that you might encounter while working with Rational® Functional Tester in the UI Test perspective. Details about issues, their causes and the resolutions that you can apply to fix the issues are described.
Rational® Functional Tester error messages
This section provides information about error messages that you might encounter with Rational® Functional Tester. This section lists the error messages by ID, explanation, system action and your response to correct the error message.
CRRTWM0010E
Unexpected exception, please check Error Log view: {0}

Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with Rational® Functional Tester.
- Troubleshooting in the UI Test perspective
  You can find information about the issues or problems that you might encounter while working with Rational® Functional Tester in the UI Test perspective. Details about issues, their causes and the resolutions that you can apply to fix the issues are described.
  - Support information for Rational® Test Workbench
    IBM® Rational® Support provides information about software issues, including technotes, tips, and workarounds.
  - Frequently Asked Questions
    This document answers some of the common queries in mobile testing.
  - Unable to play back Web UI tests when certain web applications are redirected to a different URL
    When you record a Web UI test and enter the URL of the web application that you want to test, the application might be redirected to a different URL. When you play back this recorded Web UI test, the playback fails.
  - Rational® Functional Tester error messages
    This section provides information about error messages that you might encounter with Rational® Functional Tester. This section lists the error messages by ID, explanation, system action and your response to correct the error message.
    - CRRTWF0001E
      There was an error in asserting the Rational® Functional Tester log type.
    - CRRTWF0002E
      There was an error in getting an image for the Rational® Functional Tester type.
    - CRRTWF0003E
      There was an error while verifying if Rational® Functional Tester is installed.
    - CRRTWF0004I
      RTW sending command to open Log
    - CRRTWF0005I
      After sending command to open Log
    - CRRTWF0006E
      There was an error in opening the Rational® Functional Tester script.
    - CRRTWF0007I
      RTW sending command to open Script
    - CRRTWF0008I
      After sending command to open Script
    - CRRTWF0009I
      Opening RFT Script in RTW Perspective
    - CRRTWF0010I
      Opening RFT Script in RTW Perspective
    - CRRTWF0011E
      There was an error in opening the Rational® Functional Tester script in the __WUT_PRODUCT_NAME__ perspective.
    - CRRTWF0012I
      About to execute RFT Script
    - CRRTWF0013I
      After the RFT Script Execution
    - CRRTWF0014E
      There was an error in executing the Rational® Functional Tester script.
    - CRRTWF0015E
      Shell-sharing of Rational® Functional Tester with __WUT_PRODUCT_NAME__ might not be configured.
    - CRRTWF0016E
      No selection is available to complete the operation.
    - CRRTWF0017E
      An invalid extension was defined for Rational® Functional Tester integration.
    - CRRTWF0018E
      There was an error in sending requests to Rational® Functional Tester.
    - CRRTWF0019E
      There was an error in obtaining the Rational® Functional Tester test path.
    - CRRTWF0020E
      There was an error in generating code for Rational® Functional Tester.
    - CRRTWF0101E
      Exception in Setting Test Path of RFT Test
    - CRRTWF0102E
      Exception in refresh of Editor Tree
    - CRRTWF0103E
      Exception in opening the editor
    - CRRTWF0104E
      Exception while renaming Functional Test Script Assets
    - CRRTWF0105E
      Exception while setting the job schedule for Renaming Functional Test Script Assets
    - CRRTWF0201I
      Rational® Functional Tester is not installed.
    - CRRTWF0202I
      Inflating Project during execution
    - CRRTWF0203E
      There was an error while executing a Rational® Functional Tester script.
    - CRRTWF0204E
      Exception in parsing Functional Log
    - CRRTWF0205E
      A class could not be loaded during execution
    - CRRTWF0206E
      A directory could not be created during execution
    - CRRTWF0301E
      The execution results could not be parsed.
    - CRRTWF0302E
      The property value of a verification point could not be fetched.
    - CRRTWF0303E
      A command to get the verification point could not be created.
    - CRRTWF0304E
      There was an error in getting a command parameter that is needed to open the verification point comparison editor.
    - CRRTWF0305E
      The verification point comparison editor could not be opened.
    - CRRTWM0001E
      Missing message for log entry '{0}' in class: {1}
    - CRRTWM0002E
      Cannot get Log key '{0}': SecurityException raised.
    - CRRTWM0003E
      Cannot initialize Log key '{0}'
    - CRRTWM0004E
      IExtendedType '{0}' already defined, at extension point '{1}'
    - CRRTWM0008W
      Warning: field '{0}' is not defined in class: {1}
    - CRRTWM0009W
      Warning: Cannot check a message against log key mapping for '{0}' of class {1}, SecurityException raised.
    - CRRTWM0010E
      Unexpected exception, please check Error Log view: {0}
    - CRRTWM0011W
      Mismatch between number of formal bindings and number of icu bindings for key {0}
    - CRRTWM0012W
      Cannot parse number from string '{0}', a parameter of the translated message {1} for icu bindings
    - CRRTWM1001E
      unexpected exception
    - CRRTWM1002E
      Error getting persistent property '{0}'
    - CRRTWM1003E
      Error setting persistent property '{0}'
    - CRRTWM1004E
      Cannot reload device list
    - CRRTWM1005E
      Cannot reload application list
    - CRRTWM1006E
      Cannot save editor '{0}'
    - CRRTWM1007E
      Cannot reload resource '{0}'
    - CRRTWM1008E
      IExtendedTypeUI '{0}' already defined, at extension id='{1}'
    - CRRTWM1009E
      Failed to generate QRCode image, content is:'{0}'
    - CRRTWM1010I
      Imported package '{0}' is not rebuild because application '{1}' already exists ({2})
    - CRRTWM1011E
      Cannot update original package of Web application: '{0}' (build dir: '{1}')
    - CRRTWM1012E
      Mobile Run Wizard extension already defined for '{0}'
    - CRRTWM1013E
      Unable to run external command '{0}'
    - CRRTWM1014E
      Unable to handle menu from report: reason '{0}'
    - CRRTWM1015E
      Failed to download the driver for '{0}' browser.
    - CRRTWW0031E
      Exception in starting Edge browser.
    - CRRTWM1101E
      unexpected exception
    - CRRTWM1102E
      IExtendedTypeTegGen '{0}' already defined, at extension id='{1}'
    - CRRTWM1201E
      Execution exception
    - CRRTWM1202E
      Unexpected exception
    - CRRTWM1203I
      Information: %1
    - CRRTWM1206E
      Exception thrown during server address check
    - CRRTWM1210E
      Exception thrown during data harvest
    - CRRTWM1211E
      Exception thrown during substitution
    - CRRTWM1301E
      Unexpected exception
    - CRRTWM1302I
      Android USB controller process exited with exit code {0}\n{1}
    - CRRTWM2001E
      unexpected exception
    - CRRTWM2002E
      Enumeration type {0} doesn't exist in grammar {1}
    - CRRTWM2003E
      IExtendedTypeCodeGen '{0}' already defined, at extension id='{1}'
    - CRRTWM3001E
      Unable to find field {0} in object
    - CRRTWM3002E
      Unexpected exception
    - CRRTWM4001E
      Unable to find field {0} in object
    - CRRTWM4002E
      Unexpected exception
    - CRRTWM5001E
      Unexpected exception
    - CRRTWM6001E
      unexpected exception
    - CRRTWM6002E
      cannot load resource '{0}'
    - CRRTWM6003E
      cannot save resource '{0}'
    - CRRTWM6004E
      cannot create directory '{0}'
    - CRRTWM6005E
      cannot copy file '{0}' to directory '{1}'
    - CRRTWM6011E
      exception thrown while configuring '{0}'
    - CRRTWM6012E
      exception thrown from component {0} while building from '{1}'
    - CRRTWM6013I
      from component {0}: {1}
    - CRRTWM6020W
      state machine error thrown during execution
    - CRRTWM6021E
      user error detected during execution: {0}
    - CRRTWM6030W
      device data corrupted during properties update (data: '{0}')
    - CRRTWM7001E
      unexpected exception
    - CRRTWM8001E
      Unexpected exception while dealing with {0}
    - CRRTWM8010W
      Missing translation for key {0}
    - CRRTWM9010E
      error while serving landing page
    - CRRTWS0001E
      An %1 exception occured during translation
    - CRRTWS0002I
      "ClassName : %1 ProjectName : %2 IsJunit : %3 ExecutionArgs : %4"
    - CRRTWS0101W
      Exception in opening Script %1 Editor
    - CRRTWS0201W
      Exception in getting Source (src) folder from Project %1
    - CRRTWS0202W
      Exception in setting Source for IFile : %1
    - CRRTWW0001I
      Start of Web UI Recorder
    - CRRTWW0002I
      Java Script Request Received
    - CRRTWW0003I
      Java Script Sent in (ms) = %1
    - CRRTWW0004I
      Xhr Request Received
    - CRRTWW0005I
      Xhr Request Process Start
    - CRRTWW0006I
      Xhr Response Time (ms) = %1
    - CRRTWW0007E
      Exception in processing Action
    - CRRTWW0008E
      Exception while sending JavaScript
    - CRRTWW0009I
      Start of capturing snapshot;
    - CRRTWW0010I
      End of capturing snapshot in (ms) = %1
    - CRRTWW0011E
      Exception in capturing snapshot
    - CRRTWW0012E
      Exception in sending Xhr response
    - CRRTWW0013I
      Processing Xhr Request by Recorder.
    - CRRTWW0014I
      Stopping the recorder as browser is closed
    - CRRTWW0015I
      Seems like Browser is Closed.
    - CRRTWW0016I
      Web Application Node Added
    - CRRTWW0017E
      Exception in Recorder Delegate
    - CRRTWW0018E
      Empty Json Action String. No Operation in Recorder.
    - CRRTWW0019E
      Exception in setting recorder preferences.
    - CRRTWW0019I
      InWindow Found
    - CRRTWW0020I
      InWindow Added
    - CRRTWW0021E
      Exception in setting Firefox browser preferences.
    - CRRTWW0022E
      Exception in starting Chrome browser.
    - CRRTWW0023E
      Exception in bringing browser to front.
    - CRRTWW0024E
      Exception in starting Internet Explorer.
    - CRRTWW0025E
      Exception in starting Safari.
    - CRRTWW0026E
      Exception in starting Firefox.
    - CRRTWW0027E
      Exception in computing the port from json.
    - CRRTWW0028E
      Exception in serialization.
    - CRRTWW0029E
      Exception in computing the browsers connected to workbench.
    - CRRTWW0101I
      Registered %1 (%2), located at %3
    - CRRTWW0102I
      Found %1 at %2
    - CRRTWW0103W
      Web UI testing is supported on %1 version %2 or later. Found version %3
    - CRRTWW0104W
      Could not find %1
    - CRRTWW0105E
      Error determining the version of %1
    - CRRTWW0106E
      There was a problem adding the browser %1
    - CRRTWW0107E
      There was a problem setting the Web UI playback preference
    - CRRTWW0109E
      There was an exception.
    - CRRTWW0110E
      There was a problem scanning and marking the test.
    - CRRTWW0140I
      Register Browsers
    - CRRTWW0150I
      Hybrid, invoking action using WebDriver
    - CRRTWW0151I
      Script Method : %1
    - CRRTWW0152I
      Invoke action "%1" on "%2"
    - CRRTWW0153I
      Hybrid, invoking JavaScript
    - CRRTWW0154I
      Start %1 using %2
    - CRRTWW0155I
      Done with execution.
    - CRRTWW0156I
      Creating xpath for %1
    - CRRTWW0157I
      Generated XPath %1
    - CRRTWW0158I
      Searching by %1
    - CRRTWW0159I
      Execute : %1
    - CRRTWW0160I
      Found %1 objects
    - CRRTWW0161I
      Time taken (%1) = %2
    - CRRTWW0162I
      Switched to window : %1
    - CRRTWW0163I
      Return value from JS : %1
    - CRRTWW0200E
      Exception : %1
    - CRRTWW0201E
      %1 is not implemented.
    - CRRTWW0202E
      Unexpected return value from JS, %1
    - CRRTWW0203W
      Unable to delete file
    - CRRTWW0300W
      Failure to create directory during test generation.
    - HOTC0009E
      License server connection test failed: %1
    - RMSE0003W
      RMSE0003W There are currently no selected counters for the source named {0}.
    - RMSE0004W
      RMSE0004W The source named {0} is no longer available.
    - RMSE0005W
      RMSE0005W The source named {0} is reporting the error message {1}.
- Troubleshooting in the Functional Test perspective
  In this section, you will learn how to troubleshoot the tests in the Functional Test perspective.

CRRTWM0010E

Unexpected exception, please check Error Log view: {0}

An unexpected exception occurs during processing

Workbench may not work properly depending on exception raised.

Try again, contact your support if problem persist.