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Troubleshooting and support
Learn how to troubleshoot some common issues with HCL Launch.
Troubleshooting the HCL Launch server and agents
Troubleshooting information that is specific to the server and agents is provided here.

Troubleshooting and support
Learn how to troubleshoot some common issues with HCL Launch.
- Troubleshooting process overview
  Troubleshooting is the process of finding and eliminating the cause of a problem. When you have a problem with HCL Launch, the troubleshooting process begins as soon as you ask yourself what happened.
- Logging
  The server maintains logs for auditing and troubleshooting.
- Troubleshooting the HCL Launch server and agents
  Troubleshooting information that is specific to the server and agents is provided here.
  - Troubleshooting security and permissions
    To troubleshoot permissions, look carefully at the roles and teams of the user and the teams of the object that the user is trying to access.
  - Troubleshooting agent connections
    You can answer a number of questions to help isolate the issue behind problems with agents.
  - Troubleshooting processes
    You can answer a number of questions to help isolate the issue behind problems and process failures.
  - Troubleshooting plug-ins
    Use the following procedures and tips to help troubleshoot plug-ins that you use with HCL Launch:

Troubleshooting the HCL Launch server and agents

Troubleshooting information that is specific to the server and agents is provided here.