Resetting users' TOTP configurations

If users are unable to provide valid TOTP tokens to log on to a TOTP-enabled server, you can reset their TOTP configurations so that they can set up TOTP again.

About this task

You might need to reset a user's configuration if the user loses the device that runs their TOTP application. This step deletes all TOTP URIs (accounts) from a user's ID document in the vault.


Log on as a vault administrator and then use any of the following options to reset a user's TOTP configuration.
Option Steps
From the vault database Open the Vault Users view, select the user, and select Actions > Reset TOTP Items.
From the Domino administrator Select Tools > ID vaults or People > ID vaults, select the Person document, and select Reset TOTP Configuration.