Tracking a mail message

Use the Tracking Center tab to track the status of individual mail messages.

Before you begin

Make sure that you set up mail monitoring.

About this task

If you track a mail message and the search finds no messages, adjust the search criteria and then perform the search again.

Procedure

From the Domino® Administrator, click the Messaging > Tracking Center tab.
Click New Tracking Request.

Complete any of these fields to describe the message that you want to track, and then click OK.

Table 1. Details of the message you are tracking
Field	Enter
From	The user name of the sender. Note: You can also select the name from the Domino® Directory.
To	The user name of the recipient. Note: You can also select the name from the Domino® Directory.
Sent	Choose one: Today Yesterday Last week Last 2 weeks Last month All times Note: To increase the likelihood of finding messages, choose a long time period.
Start	Choose one: Sender's home server - (default) Select this option if you know the sender of the message. Current server - Select this option if you don't know the sender of the message and you leave the From field blank. If you manage multiple servers, select a server by clicking its name from the Servers bookmark.
Subject	The subject of the message that you want to track. The server must allow tracking by message subject. For information about enabling tracking by message subject, see the related topics.
Message ID	The message ID of the message you want to track.

Domino® displays summary results that include the sender's name, recipient, delivery time and message subject, if subject tracking is allowed.

From the Messages Found pane, select a message and then click Track Selected Message.
Expand the Message tracking results folder, and select a server to view more information about what happened to the message on that server.

Results

Table 2. Information displayed by Domino® for a tracked message
Field	Description
Delivery status	Indicates whether the Router deposited the message in the recipient's mail file or transferred it to another server.
Mailbox status	Indicates whether the message is unread, read, deleted, or unknown.
This server	The name of the current server.
Previous server	The name of the server that delivered the message to the current server in the message path being examined. For messages originating outside the Domino® network and transferred over SMTP, this is the server from which Domino® received the message.
Next server	If the current server is not the final destination, the next server on the routing path.
Msg priority	Indicates whether the message priority is high, normal, low, or unknown.
Unique message ID	A value that uniquely identifies the message on the current server.
Inbound message ID	The message ID of the message when it arrived on the server.
Outbound message ID	The original ID of the message transmitted by the sending server. In some cases, the SMTP Router changes the ID of the message before transferring it.
Inbound originator	The sender's email address as it appeared in the message headers when the message arrived at the current server.
Outbound originator	The sender's email address as it appeared in the message headers after transfer from the current server to the next hop server.
Inbound recipient	The recipient's email address as it appeared in the message headers when the message arrived at the current server.
Outbound recipient	The recipient's email address as it appeared in the message headers after transfer from the current server to the next hop server.
Subject	The content of the message's subject header.
Disposition time	Indicates the time when the Router changed the status of the message to the value in the Delivery status field. There can be a delay between the arrival of a message and when the Router processes it.
Message arrival time	The time when the current server received the message.
Message size (bytes)	The size of the message, including any attachments.