Example of using an agent that sends automatic replies

About this task

For a mail-in Survey database, you can create an automatic response agent so employees receive a confirmation that the survey arrived.


  1. Select the Survey database and choose Create - Agent. The Agent Properties box appears.
  2. Give the agent the name "Send Thank-You" and select "Shared Agent."
  3. Select "On event" as the trigger.
  4. Select the runtime option "After new mail has arrived."
  5. Close the Agent Properties box.
  6. In the Object list, make sure Action is selected.
  7. Select "Simple actions(s)" from the drop-down list in the Programmer's pane and click "Add Action."
  8. Select "Reply to Sender" from the list and then click "Reply to sender only."
  9. In the box for the body of the text, type:
    Thank you for taking the time to respond to our survey. We will distribute the results as soon as they are ready.
  10. Click OK.
  11. Close and save the agent.