IBM® Support provides
assistance with product defects, answers FAQs, and helps users resolve
problems with the product.
Before you begin
After trying to find your answer or solution by using other
self-help options such as technotes, you can contact IBM Support. Before contacting IBM Support, your
company or organization must have an active IBM software subscription and support
contract, and you must be authorized to submit problems to IBM. For information
about the types of available support, see the Support portfolio topic in the Software
Support Handbook
.
Procedure
To contact IBM Support
about a problem:
- Define the problem, gather background information, and
determine the severity of the problem.
- Submit your problem to IBM Support in one of the following ways:
- Online through the IBM Support Portal: You can open, update, and view all of your service requests from
the Service Request portlet on the Service Request page.
- By phone: For the phone number to call in your region, see
the Directory of worldwide contacts web page.
Results
If the problem that you submit is for a software defect or
for missing or inaccurate documentation, IBM Support creates an Authorized
Program Analysis Report (APAR). The APAR describes the problem in
detail. Whenever possible, IBM Support provides a workaround that you can
implement until the APAR is resolved and a fix is delivered. IBM publishes resolved
APARs on the IBM Support website daily, so that other users who experience the same
problem can benefit from the same resolution.