Getting started

This document provides an overview of HCL™ Accelerate.

Plan and prepare

For supported platforms and requirements, see the System requirements topic.

Obtain the product

To download the free HCL Accelerate Community Edition, visit this site and fill out the form. To get a free trial of the Standard Edition of HCL Accelerate, email


For information about HCL Accelerate, including descriptions of key features, demo videos, recorded webinars, and blog posts, go to
On the Home page, click question mark icon and then select one of the following:
  • Documentation to direct you to the HCL Accelerate documentation website.
  • Getting started for an overview of the Value Streams, Releases, and Insights of HCL Accelerate. Also, you can set up and learn more about integrations.
  • Support portal to visit the HCL Software customer support portal.
  • Ideas portal to suggest software improvements at the HCL Accelerate Product Ideas Portal.
  • Plugins to enhance software tools with HCL plugins at this website.
  • About for the version of HCL Accelerate installed on your machine.
    Note: Upon initial login, all users including admin are directed to the Getting started page. If you have the required permissions, an Install demo data button is displayed that enables you to install the Accelerate Data Generator plugin. If the demo data plugin is installed, it will populate HCL Accelerate with demo data allowing you to view value streams, pipelines, and other areas of the product with sample data. On the Settings page, you can delete the sample data at any time by disabling the Accelerate Data Generator integration
Getting started

Install the server

For installation details, see the Installation topic. This topic is an installation roadmap providing the high-level steps for installing HCL Accelerate.

Get support

For technical assistance, visit the HCL Customer Support website.

Before you contact HCL support, gather the background information required to describe your problem. When describing a problem to an HCL support specialist, be as specific as possible and include all relevant background information so that the specialist can help you solve the problem efficiently. To save time, find the answers to the following questions.
  • What software versions were you running when the problem occurred?
  • Do you have logs, traces, or messages that are related to the problem?
  • Can you reproduce the problem? If so, what steps do you take to reproduce it?
  • Is there a workaround for the problem? If so, be prepared to describe the workaround.