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Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with HCL DevOps Test UI (Test UI).
Troubleshooting in the Functional Test perspective
In this section, you will learn how to troubleshoot the tests in the Functional Test perspective.
Frequently asked questions
This section provides answers to frequently asked questions about HCL DevOps Test UI (Test UI).

Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with HCL DevOps Test UI (Test UI).
- Troubleshooting in the UI Test perspective
  You can find information about the issues or problems that you might encounter while working with HCL DevOps Test UI (Test UI) in the UI Test perspective. Details about issues, their causes and the resolutions that you can apply to fix the issues are described in this section.
- Troubleshooting in the Functional Test perspective
  In this section, you will learn how to troubleshoot the tests in the Functional Test perspective.
  - Troubleshooting functional tests in Mozilla Firefox browsers
    If you encounter problems while testing in Mozilla Firefox browsers, the following workarounds might help resolve them.
  - Troubleshooting functional tests in the Google Chrome browser
    If you encounter problems while testing in the Google Chrome browser, you will find useful information in this section to resolve them.
  - Unable to test eclipse-based applications
    Generally the applications that are enabled for functional testing is in the enabled state after you upgrade HCL DevOps Test UI (Test UI). If you find any issues while testing the applications, disable the Eclipse application and enable it again for functional testing.
  - Unable to test Java applications in Linux and Windows
    When you run a functional test for a Java application on a Linux or Windows operating system, the test run fails.
  - Ambiguous object recognition in functional testing
    Ambiguous recognition occurs when HCL DevOps Test UI (Test UI) can not uniquely identify an object in the system-under-test. This commonly happens when Test UI cannot differentiate between an instance of the application-under-test started by a script playback and an instance of the same application inadvertently left open previous to script playback. This also applies to identical windows from one application and identical HTML documents. Ambiguous recognition will cause script playback failure unless the duplicate application is closed.
  - Screen snapshot on playback failure of functional tests
    If playback of a script causes an exception to be thrown, HCL DevOps Test UI (Test UI) takes a screen snapshot at the time of the failure. The screen snapshot is accessible through the log.
  - Tips and tricks for functional testing HTML applications
    This topic provides tips and tricks for recording and playing back scripts to test HTML applications.
  - Unable to record tests with the simplified scripting preference
    When you record tests for an HTML application, the recording window of the functional test script either does not capture test steps or slows down if you selected Enable Simplified Scripting in the Preferences window for Functional Testing.
  - Standard properties available for functional testing HTML objects
    Standard properties provide a common way to access properties and their values across browsers. This topic lists the standard properties available for HTML objects.
  - Uninstalling DevOps Test UI cleanly
    If you have any issues during uninstall and reinstall of HCL DevOps Test UI (Test UI), you can perform a few tasks to verify whether the required processes are stopped and all the files are deleted from the computer.
  - Problems with object recognition
    If you encounter a problem with object recognition during testing, you might be able to resolve the problem by following these instructions.
  - Unable to find the correct control by using the Insert Test Object option
    When you try to add a step in the functional test script by using the Insert Test Object option, HCL DevOps Test UI (Test UI) fails to find the correct control.
  - Unable to create a verification point by using the vpDynamic action
    When you run a functional test for the first time to create a verification point by using the vpDynamic("vpName").performTest() action in the test script, the test step fails.
  - Playback fails for functional tests with startApp(param1, param2)
    When you run a functional test for an HTML application by using the Web UI engine that has a test step with startApp(executable, url) to open the application, then HCL DevOps Test UI (Test UI) switches to any active window that is maximized and the test fails.
  - Unable to locate the dataset in a compound test
    When you play back a compound test that contains a functional test script associated with a dataset, the playback fails.
  - Troubleshooting issues in SAP tests
    You can find information about the issues or problems that you might encounter while you test the SAP GUI. Details about issues, their causes and the resolutions that you can apply to fix the issues are described in the following table.
  - Problems with environment enablement
    When it is not possible to record on the application-under-test, you must verify whether the test environment was enabled for functional testing.
  - Handling exceptions
    If an exception occurs during testing, you might be able to handle it by following these instructions. Two common exceptions are the ambiguous recognition exception and the Mutex timeout exception during playback.
  - Collecting DevOps Test UI error logs
    While working with HCL DevOps Test UI (Test UI), you might encounter some problems that you can easily troubleshoot.
  - Viewing trace files within DevOps Test UI
    You can view HCL DevOps Test UI (Test UI) trace files in the Test UI integrated development environment (IDE) Error Log view.
  - AutoPD Collection artifacts in IBM® Support Assistant
    HCL DevOps Test UI (Test UI), contributes a few files that the Automated Problem Determination (AutoPD) Collector tool in the IBM® Support Assistant application uses.
  - Unable to play back tests when the computer is locked
    The functional test script fails to identify the correct control and the playback fails if your computer is locked during the playback.
  - Frequently asked questions
    This section provides answers to frequently asked questions about HCL DevOps Test UI (Test UI).
    - FAQs: Using DevOps Test UI
      For answers to some generic questions on using HCL DevOps Test UI (Test UI), see this topic.
    - FAQs: Recording scripts
      This topic provides answers to some frequently asked questions about recording functional test scripts using HCL DevOps Test UI (Test UI).
    - FAQs: Object recognition and object maps
      This topic provides answers to some frequently asked questions about object recognition and test object maps.
    - FAQs: DevOps Test UI integrations
      This topic provides answers to some frequently asked questions about HCL DevOps Test UI (Test UI) integrations with other Rational products.
  - Error messages
    This section provides information about error messages that you might encounter with HCL DevOps Test UI (Test UI). This section lists the error messages by ID, explanation, system action and your response to correct the error message.

Frequently asked questions

This section provides answers to frequently asked questions about HCL DevOps Test UI (Test UI).