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Administering Connections 7.0
Welcome to the HCL Connections documentation site. HCL Connections is social networking software designed for the workplace. Its features help you to establish dynamic networks that connect you to the people and information you need to achieve your business goals.
Troubleshooting and support
To isolate and resolve problems with your HCL products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your HCL products, including HCL Connections™.

Administering Connections 7.0
Welcome to the HCL Connections documentation site. HCL Connections is social networking software designed for the workplace. Its features help you to establish dynamic networks that connect you to the people and information you need to achieve your business goals.
- What's new in HCL Connections
  Find out about features that are new or updated in this release of HCL Connections.
- Product overview
  Learn how to deploy, customize, and administer the HCL Connections social networking product.
- Planning
  Before installing HCL Connections™, study the system requirements, deployment options, and documentation conventions.
- Installing Connections
  To install HCL Connections™, you need to follow a detailed series of procedures.
- Installing or upgrading Component Pack for Connections
  HCL Connections 7.0 now supports the latest Component Pack based in Harbor, an open-source container and Helm registry hosted by HCL for the Component Pack build. Deployments that are new or carrying Component Pack 7 will use this approach for a simplified installation/upgrade process, while releases prior to 7.0 will first need to upgrade to Component Pack 7 using a zip file and a local Docker registry.
- Post-installation tasks
  After installation, you need to perform further tasks to ensure an efficient deployment.
- Optional: Installing and configuring Tiny Editors for HCL Connections
  The Tiny editors are alternative rich-text editors which can be installed for HCL Connections™. They provide additional features and extensive customization options not available with the default editor.
- Optional post-installation tasks
  Complete the post-installation tasks that are relevant to your deployment.
- Uninstalling
  Uninstall HCL Connections.
- Upgrading and updating
  Upgrade HCL Connections and its supporting software to the latest release and then update the installation with the latest interim fixes or cumulative fixes. Refer to the What's New in HCL Connections to review the features in the latest release and gather download links or links to the latest fix list and update strategy information.
- Administering
  Run administration and maintenance tasks to keep your environment up-to-date. For example, learn how to customize your deployment or how to use the wsadmin utility to edit configuration files. You can also schedule tasks, maintain application databases, moderate content, or manage users and their roles.
- Customizing
  Customize HCL Connections™ to fit your environment.
- Security
  HCL Connections™ provides a flexible security infrastructure that supports an open, easily shareable data model.
- Mobile
  See the HCL Connections™ Mobile documentation for Connections Cloud and Connections on-premises.
- Developing
  Get information about how to use the APIs provided with HCL Connections™ and how to use Connections Customizer to modify the Connections pages that are returned to users.
- Troubleshooting and support
  To isolate and resolve problems with your HCL products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your HCL products, including HCL Connections™.
  - Techniques for troubleshooting problems
    Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem. Certain common techniques can help with the task of troubleshooting.
  - Getting product fixes
    A product fix might be available to resolve your problem.
  - Troubleshooting tips
  - Error message reference
    Use the codes included in the error messages generated by HCL Connections™ to identify problems and find their solutions.

Troubleshooting and support

To isolate and resolve problems with your HCL products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your HCL products, including HCL Connections™.

To resolve a problem on your own, find out how to identify the source of a problem, how to gather diagnostic information, where to get fixes, and which knowledge bases to search. If you need to contact HCL Support, you can find out what diagnostic information the service technicians need to help you address a problem.