Accepting or rejecting a request
About this task
Procedure
- From the HCL
VersionVault client
Navigator view, use a query to find open Requests for which you are
responsible.
The query returns your open Requests for which one or more Tasks have been completed.
- Double-click each of the Tasks in the Tasks field to open the Task record forms. Review the resolution descriptions. From the Task record forms you can double-click activities in the Activities field to open Activity record forms and review resolution details for each Activity.
- If you are satisfied with the work done for the request,
click the Change State icon on the request
record form and select Accept. If you are not
satisfied with the work done, select Reject,
(or Unreproducible or WorksAsDesigned)
and update the Description field with an explanation
for your rejection.You can also open a Request directly and resolve it as Accepted, Rejected, Unreproducible, and WorksAsDesigned.
You may also withdraw a request at any time. Doing so does not necessarily stop all work related to the Request; the Development lead might decide to continue working on tasks.
You can run a query to retrieve completed Tasks that have been rejected by the Triage administrator or Project manager.
- Click Apply.