Defect HC-13724

CSR functions are not available after selecting a customer session


Customer case Applies to Corrected in
CS0245941 V9.1

Observed behavior

After signing on as a CSR, then selecting a customer account to access, the CSR functions sometimes disappear from the menu.

Expected behavior

When logged on as a CSR, the CSR functions (Customer Service tab) should remain available.


An intermittent page caching issue existed that was preventing part of the shopping page to be missing. The code has been changed to cache the page contents differently to prevent this issue.