com.ibm.commerce.collaboration.livehelp.commands

Interface ECLivehelpConstants



  • public interface ECLivehelpConstants
    Constants used for Customer Care commands.
    • Field Detail

      • EC_CC_CSR_KEY_CSRID

        static final java.lang.String EC_CC_CSR_KEY_CSRID
        Key of CSR logon Id
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      • EC_CC_CSR_KEY_LOGONID

        static final java.lang.String EC_CC_CSR_KEY_LOGONID
        Key of CSR logon Id
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      • EC_CC_CSR_KEY_LOGONID_UID

        static final java.lang.String EC_CC_CSR_KEY_LOGONID_UID
        Key of UID part of a CSR logon Id
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      • EC_CC_CSR_KEY_NAME_FN

        static final java.lang.String EC_CC_CSR_KEY_NAME_FN
        Key of CSR First name
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      • EC_CC_CSR_KEY_NAME_LN

        static final java.lang.String EC_CC_CSR_KEY_NAME_LN
        Key of CSR Last name
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      • EC_CC_CSR_KEY_NAME_MN

        static final java.lang.String EC_CC_CSR_KEY_NAME_MN
        Key of CSR Middle name
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      • EC_CC_LANGUAGE_ID

        static final java.lang.String EC_CC_LANGUAGE_ID
        langId parameter name
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      • EC_CC_MSG_KEY_ADD_OK

        static final java.lang.String EC_CC_MSG_KEY_ADD_OK
        Message Key of successfully added a new queue
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      • EC_CC_MSG_KEY_BAD_QUEUEID

        static final java.lang.String EC_CC_MSG_KEY_BAD_QUEUEID
        Message Key of invalid queueId
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      • EC_CC_MSG_KEY_CREATE_EXCEPTION

        static final java.lang.String EC_CC_MSG_KEY_CREATE_EXCEPTION
        Message Key of encountering EJB create exception
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      • EC_CC_MSG_KEY_FINDER_EXCEPTION

        static final java.lang.String EC_CC_MSG_KEY_FINDER_EXCEPTION
        Message Key of encountering EJB finder exception
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      • EC_CC_MSG_KEY_MISSING_LANGUAGEID

        static final java.lang.String EC_CC_MSG_KEY_MISSING_LANGUAGEID
        Message Key of missing langId
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      • EC_CC_MSG_KEY_MISSING_QUEUEID

        static final java.lang.String EC_CC_MSG_KEY_MISSING_QUEUEID
        Message Key of missing queueId
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      • EC_CC_MSG_KEY_MISSING_QUEUENAME

        static final java.lang.String EC_CC_MSG_KEY_MISSING_QUEUENAME
        Message Key of missing queueName
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      • EC_CC_MSG_KEY_MISSING_STOREID

        static final java.lang.String EC_CC_MSG_KEY_MISSING_STOREID
        Message Key of missing storeId
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      • EC_CC_MSG_KEY_NAMING_EXCEPTION

        static final java.lang.String EC_CC_MSG_KEY_NAMING_EXCEPTION
        Message Key of encountering EJB naming exception
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      • EC_CC_MSG_KEY_QUEUE_DISPLAYNAME_DUPLICATE

        static final java.lang.String EC_CC_MSG_KEY_QUEUE_DISPLAYNAME_DUPLICATE
        Message Key of queue display name already exists in the system
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      • EC_CC_MSG_KEY_QUEUE_NAME_DUPLICATE

        static final java.lang.String EC_CC_MSG_KEY_QUEUE_NAME_DUPLICATE
        Message Key of queue name already exists in the system
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      • EC_CC_MSG_KEY_REMOTE_EXCEPTION

        static final java.lang.String EC_CC_MSG_KEY_REMOTE_EXCEPTION
        Message Key of encountering EJB remote exception
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      • EC_CC_QUEUE_ALLCSR

        static final java.lang.String EC_CC_QUEUE_ALLCSR
        allCSR parameter name
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      • EC_CC_QUEUE_ALLCSR_ALLOWED

        static final java.lang.String EC_CC_QUEUE_ALLCSR_ALLOWED
        Allow all CSR to access the queue
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      • EC_CC_QUEUE_ALLCSR_DISALLOWED

        static final java.lang.String EC_CC_QUEUE_ALLCSR_DISALLOWED
        Only assigned CSR can access the queue
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      • EC_CC_QUEUE_CSR

        static final java.lang.String EC_CC_QUEUE_CSR
        CSR parameter name
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      • EC_CC_QUEUE_CSR_IDS

        static final java.lang.String EC_CC_QUEUE_CSR_IDS
        CSRIds parameter name
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      • EC_CC_QUEUE_DESC

        static final java.lang.String EC_CC_QUEUE_DESC
        queueDesc parameter name
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      • EC_CC_QUEUE_DISPLAY_NAME

        static final java.lang.String EC_CC_QUEUE_DISPLAY_NAME
        queueDisplayName parameter name
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      • EC_CC_QUEUE_ID

        static final java.lang.String EC_CC_QUEUE_ID
        queueId parameter name
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      • EC_CC_QUEUE_NAME

        static final java.lang.String EC_CC_QUEUE_NAME
        queueName parameter name
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      • EC_CC_QUEUE_REDIRECT_URL

        static final java.lang.String EC_CC_QUEUE_REDIRECT_URL
        redirecturl parameter name
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      • EC_CC_ROLE_CSR

        static final java.lang.String EC_CC_ROLE_CSR
        role ID of Customer Service Representative
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      • EC_CC_ROLE_CSS

        static final java.lang.String EC_CC_ROLE_CSS
        role ID of Customer Service Supervisor
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      • EC_CC_ROLE_OPERATION_MANAGER

        static final java.lang.String EC_CC_ROLE_OPERATION_MANAGER
        role ID of Operation Manager
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      • EC_CC_ROLE_SALES_MANAGER

        static final java.lang.String EC_CC_ROLE_SALES_MANAGER
        role ID of Sales Manager
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      • EC_CC_ROLE_SELLER

        static final java.lang.String EC_CC_ROLE_SELLER
        role ID of Seller
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      • EC_CC_ROLE_SITE_ADMIN

        static final java.lang.String EC_CC_ROLE_SITE_ADMIN
        role ID of Site admin
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      • EC_CC_ST_ATTR_CART_ITEMS

        static final java.lang.String EC_CC_ST_ATTR_CART_ITEMS
        Sametime attribute ID for shopping cart items
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      • EC_CC_ST_ATTR_LANG_ID

        static final java.lang.String EC_CC_ST_ATTR_LANG_ID
        Sametime attribute ID for language ID
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      • EC_CC_ST_ATTR_PAGE_COUNTER

        static final java.lang.String EC_CC_ST_ATTR_PAGE_COUNTER
        Sametime attribute ID for Page counter
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      • EC_CC_ST_ATTR_PAGE_URL

        static final java.lang.String EC_CC_ST_ATTR_PAGE_URL
        Sametime attribute ID for Page URL
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      • EC_CC_ST_ATTR_REQ_CSR_NAME

        static final java.lang.String EC_CC_ST_ATTR_REQ_CSR_NAME
        Sametime attribute ID for CSR name
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      • EC_CC_ST_ATTR_REQ_QUEUE

        static final java.lang.String EC_CC_ST_ATTR_REQ_QUEUE
        Sametime attribute ID for queue
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      • EC_CC_ST_ATTR_SITE_COUNTER

        static final java.lang.String EC_CC_ST_ATTR_SITE_COUNTER
        Sametime attribute ID for site counter
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      • EC_CC_ST_ATTR_STORE_ID

        static final java.lang.String EC_CC_ST_ATTR_STORE_ID
        Sametime attribute ID for store Id
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      • EC_CC_ST_ATTR_WAIT_COUNTER

        static final java.lang.String EC_CC_ST_ATTR_WAIT_COUNTER
        Sametime attribute ID for waiting counter
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      • EC_CC_STOREID

        static final java.lang.String EC_CC_STOREID
        storeId parameter name
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      • EC_CC_STRING_CLOSE_TAG

        static final java.lang.String EC_CC_STRING_CLOSE_TAG
        String ">"
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      • EC_CC_STRING_DIALOG_NAVIGATION

        static final java.lang.String EC_CC_STRING_DIALOG_NAVIGATION
        String "DialogNavigation"
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      • EC_CC_STRING_DOUBLE_QUOTE

        static final java.lang.String EC_CC_STRING_DOUBLE_QUOTE
        String double quote
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      • EC_CC_STRING_EMPTY_STRING

        static final java.lang.String EC_CC_STRING_EMPTY_STRING
        String ""
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      • EC_CC_STRING_EQUAL

        static final java.lang.String EC_CC_STRING_EQUAL
        String "="
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      • EC_CC_STRING_FORWARD_SLASH

        static final java.lang.String EC_CC_STRING_FORWARD_SLASH
        String "/"
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      • EC_CC_STRING_OPEN_TAG

        static final java.lang.String EC_CC_STRING_OPEN_TAG
        String "<"
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      • EC_CC_STRING_SINGLE_QUOTE

        static final java.lang.String EC_CC_STRING_SINGLE_QUOTE
        String single quote
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      • EC_CC_STRING_SPACE

        static final java.lang.String EC_CC_STRING_SPACE
        String " "
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      • EC_CC_USERID

        static final java.lang.String EC_CC_USERID
        UserId parameter name
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      • EC_CC_XML_CSR

        static final java.lang.String EC_CC_XML_CSR
        Customer Care XML CSR tag string
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      • EC_CC_XML_CSR_ID

        static final java.lang.String EC_CC_XML_CSR_ID
        Customer Care XML CSR ID attribute string
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      • EC_CC_XML_CSR_NAME

        static final java.lang.String EC_CC_XML_CSR_NAME
        Customer Care XML CSR name attribute string
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      • EC_CC_XML_HEADER

        static final java.lang.String EC_CC_XML_HEADER
        Customer Care XML header string
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      • EC_CC_XML_MONITORING_ATTR

        static final java.lang.String EC_CC_XML_MONITORING_ATTR
        Customer Care XML attribute tag string
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      • EC_CC_XML_MONITORING_ATTR_DEFAULT

        static final java.lang.String EC_CC_XML_MONITORING_ATTR_DEFAULT
        Default value of the Customer Care XML attribute
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      • EC_CC_XML_MONITORING_ATTR_ID

        static final java.lang.String EC_CC_XML_MONITORING_ATTR_ID
        Customer Care XML attribute ID attribute string
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      • EC_CC_XML_MONITORING_ATTR_LABEL

        static final java.lang.String EC_CC_XML_MONITORING_ATTR_LABEL
        Customer Care XML attribute label attribute string
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      • EC_CC_XML_MONITORING_ATTR_UNIT

        static final java.lang.String EC_CC_XML_MONITORING_ATTR_UNIT
        Customer Care XML attribute unit attribute string
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      • EC_CC_XML_MONITORING_LIST

        static final java.lang.String EC_CC_XML_MONITORING_LIST
        Customer Care XML monitoring list tag string
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      • EC_CC_XML_QUESTION_GROUP

        static final java.lang.String EC_CC_XML_QUESTION_GROUP
        Customer Care XML Topic List Group tag string
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      • EC_CC_XML_QUESTION_GROUP_NAME

        static final java.lang.String EC_CC_XML_QUESTION_GROUP_NAME
        Customer Care XML Topic List Group Name attribute string
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      • EC_CC_XML_QUESTION_LIST

        static final java.lang.String EC_CC_XML_QUESTION_LIST
        Customer Care XML Topic List tag string
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      • EC_CC_XML_QUESTION_QUESTION

        static final java.lang.String EC_CC_XML_QUESTION_QUESTION
        Customer Care XML Topic List Topic tag string
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      • EC_CC_XML_QUESTION_QUESTION_TEXT

        static final java.lang.String EC_CC_XML_QUESTION_QUESTION_TEXT
        Customer Care XML Topic List Topic Text attribute string
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      • EC_CC_XML_QUESTION_QUESTION_TITLE

        static final java.lang.String EC_CC_XML_QUESTION_QUESTION_TITLE
        Customer Care XML Topic List Topic Title attribute string
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      • EC_CC_XML_QUEUE

        static final java.lang.String EC_CC_XML_QUEUE
        Customer Care XML Queue tag string
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      • EC_CC_XML_QUEUE_ALLCSR

        static final java.lang.String EC_CC_XML_QUEUE_ALLCSR
        Customer Care XML Queue AllCSR attribute string
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      • EC_CC_XML_QUEUE_CSRS

        static final java.lang.String EC_CC_XML_QUEUE_CSRS
        Customer Care XML CSRS tag string
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      • EC_CC_XML_QUEUE_DESC

        static final java.lang.String EC_CC_XML_QUEUE_DESC
        Customer Care XML Queue Description attribute string
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      • EC_CC_XML_QUEUE_ID

        static final java.lang.String EC_CC_XML_QUEUE_ID
        Customer Care XML Queue ID attribute string
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      • EC_CC_XML_QUEUE_NAME

        static final java.lang.String EC_CC_XML_QUEUE_NAME
        Customer Care XML Queue name attribute string
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      • EC_CC_XML_QUEUES

        static final java.lang.String EC_CC_XML_QUEUES
        Customer Care XML Queues tag string
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      • EC_CC_XML_ROOT

        static final java.lang.String EC_CC_XML_ROOT
        Customer Care XML root tag string
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      • EC_CC_XML_URL_GROUP

        static final java.lang.String EC_CC_XML_URL_GROUP
        Customer Care XML URL List Group tag string
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      • EC_CC_XML_URL_GROUP_NAME

        static final java.lang.String EC_CC_XML_URL_GROUP_NAME
        Customer Care XML URL List Group Name attribute string
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      • EC_CC_XML_URL_LIST

        static final java.lang.String EC_CC_XML_URL_LIST
        Customer Care XML URL List tag string
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      • EC_CC_XML_URL_PAGE

        static final java.lang.String EC_CC_XML_URL_PAGE
        Customer Care XML URL List Page tag string
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      • EC_CC_XML_URL_PAGE_NAME

        static final java.lang.String EC_CC_XML_URL_PAGE_NAME
        Customer Care XML URL List Page Name attribute string
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      • EC_CC_XML_URL_PAGE_URL

        static final java.lang.String EC_CC_XML_URL_PAGE_URL
        Customer Care XML URL List Page URL attribute string
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      • EC_CC_XML_VALUE_0

        static final java.lang.String EC_CC_XML_VALUE_0
        Customer Care XML value "0"
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      • EC_CC_XML_VALUE_1

        static final java.lang.String EC_CC_XML_VALUE_1
        Customer Care XML value "1"
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      • EC_STOREID

        static final java.lang.String EC_STOREID
        storeId parameter name
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      • EC_USERID

        static final java.lang.String EC_USERID
        UserId parameter name
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