HCL Commerce Enterprise

Approving or rejecting approval requests

Approvers and administrators with the appropriate access can make approval decisions on two different pages: Approval Requests or Summary. If you prefer to have the request details in front of you before indicating your decision, you may prefer to work from the Summary page.

Procedure

  1. Open the Approval Requests page:
    • (All business roles) Open the and click Store > Approval Requests.
    • (Site Administrator, Buyer Administrator, Buyer Approver, Seller Administrator) Open Management Center Tools and click Approval Management.

    If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.

  2. Click on the Actions to either Approve or Reject the request you are working on.
  3. If you want to review the details of the request before making a decision, click Requestor.
  4. Click Approve to approve the request or Reject to reject it. The requests that have been approved or rejected will no longer appear on the list. A message box indicates if the approval or rejection attempt was successful.
    The Status on Approval Management page gets updated to either Approved or Rejected. The Action column also gets updated once responded to the request.