Defect HC-13723
CSR functions are not available after selecting a customer session
Software
| Customer case | Applies to | Corrected in |
|---|---|---|
| CS0245941 | V9.0.1.11 | 9.0.1.18 |
Observed behavior
After signing on as a CSR, then selecting a customer account to access, the CSR functions sometimes disappear from the menu.
Expected behavior
When logged on as a CSR, the CSR functions (Customer Service tab) should remain available.
Resolution
An intermittent page caching issue existed that was preventing part of the shopping page to be missing. The code has been changed to cache the page contents differently to prevent this issue.