Defect HC-8446
Unable to unlock account using reset password when forgot password flow is configured to email temporary password
Software
| Customer case | Applies to | Corrected in |
|---|---|---|
| CS0194249 | V9.0.1.14 | 9.0.1.16 |
Observed behavior
On reaching wrong password retry threshold, the user account gets locked out. When customer tries to reset the password using forgot password link, the temporary password is sent in the email to the user
Expected behavior
This flow should handle the account unlock flow. This problem occurs when forgot password flow is configured to email temporary password instead of validation code.
Resolution
The code is fixed to properly reset the retries limit for all cases.