Smart Protection Relay Troubleshooting
Smart Protection Relay - Improper Service Status
Use this task to direct Smart Protection Relay to restart the services of the specified computers.
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Smart Protection Relay - Reboot
Use this task to direct Smart Protection Relay to reboot the specified computers.
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When running this action, pay careful attention to the action deployment options in order to avoid restarting the computers at inappropriate times.
Smart Protection Relay - Restart Service
Use this task to restart Smart Protection Relay services.
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Smart Protection Relay - Improper IIS Configuration
Use this task to troubleshoot Smart Protection Relays that are configured to use IIS as a web server.
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Install the following IIS componets if they are not already installed:
Endpoint relay operating system: Windows™ 2003, Windows 2003 R2, Windows 2008, Windows 2008 R2 platform
Following versions of IIS installed and services started: 6.0, 7.0 or 7.5
FastCGI
For IIS 7.x: Management Scripts and Tools
For IIS 7.x: IIS 6 Management Compatibility
For IIS 7.0: Apply KB980363 to Windows Server 2008
After installing the IIS components, reconfigure IIS as a Smart Protection Relay web server.
Smart Protection Relay - Reconfigure IIS
Use this task to reconfigure IIS for Smart Protection Relay troubleshooting.
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This fixlet is only applied to the machine which meets the following conditions:
SPR Installed
Windows 2003, Windows 2003 R2, Windows 2008, Windows 2008 R2 platform
IIS Installed and Services Started (Version: 6.0, 7.0 or 7.5)
FastCGI Installed
IIS Management Scripts and Tools (IIS 7.x)
IIS 6 Management Compatibility (IIS 7.x)
Windows Patch - Update for Windows Server 2008 (KB980363) Installed (IIS7.0)
IIS Admin Service will be restarted after this Fixlet® is applied.
Smart Protection Relay - Purge Smart Protection Relay Error Logs
Use this task to purge the Smart Protection Relay error logs, when the logs’ size exceeds 100MB.
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This action can be configured to run as a policy with periodic behavior that reapplies the policy. You can apply this Task with the following action parameters:
Reapply an unlimited number of times
Run after office hours
The Smart Protection Relay service stops when this task executes.
Smart Protection Relay - Windows Firewall is Blocking SPR Traffic
Use this task to open port 5274 on Smart Protection Relays that use Windows Firewall (Windows Firewall is enabled and blocking port 5274). Smart Protection Relay uses port 5274 for communication.
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