Displaying the CPM Icon on Endpoints

About this task

By default, the CPM agent running on your endpoints is in "stealth" mode: it is not visible to the end users, and they do not have any control over the settings. If you want users to know that CPM is running on their computer, you can display a CPM icon in the Windows™ taskbar. Users can right-click the icon to view basic information about the client in the Client Dashboard, including recent detections and the CPM client version.

client in the Client Dashboard, including recent detections and the CPM client version.When displayed, the CPM icon also includes a hidden "Technical" mode that Support or the CPM administrator can use to see a variety of information, including a list of Fixlets that are relevant on that computer. This is useful to help understand and troubleshoot client-side issues. After deploying the Task as described in the procedure below, simultaneously press the following keys on the client’s keyboard to display the Technical mode screen:

Ctrl Alt Shift T

Procedure

  1. From the console menu, click Endpoint Protection on the bottom left pane.
  2. From the upper left navigation pane, go to Core Protection Module > Common Tasks > Core Protection Module - Enable Client Dashboard. The Task Description opens.
  3. Below Actions, click the hyperlink to open the Take Action window.
  4. In the Target tab that opens, click All computers with the property values selected in the tree list below. Choose a property that will include all the computers that you want to deploy this Action to.

    • Execution: Do not select a retry behavior.

    • Users: This option works in combination with Target, linked by the AND operand (both conditions must be present for the install to occur).

  5. In the Action | Summary window that opens, monitor the "Status" of the Action to confirm that it is "Running" and then "Completed".