BigFix Runbook AI Overview

BigFix Runbook AI is an Intelligent Runbook Automation product that uses AI, ML, and NLP capabilities to automate IT operations tasks and provide recommendations for issue resolution. It reduces costs, mitigates risks, improves efficiency, and achieves quick ROI.

BigFix Runbook AI is an Intelligent Runbook Automation product which is equipped with Artificial Intelligence , Machine Learning and Natural Language Processing capabilities for simplifying and automating the IT Operations issues resolution lifecycle including incidents, service request tasks, change request tasks and events. It leverages its NLP capabilities for analyzing and understanding the context of a specific issue , recommends the most relevant solution and even triggers the execution, thereby enabling Zero Touch Automated Remediation. It also provides AI-driven Knowledge Recommendation by suggesting relevant knowledge articles from various repositories, both internal and external , as and when required by human agents.

When no runbook is available for automated remediation, it searches & downloads relevant executable codes and scripts for subject matter expert to validate, customize, approve and publish for the future use.

Figure 1. Figure 1 - BigFix Runbook AI (iAutomate) Workflow

Intelligent automation powered by BigFix Runbook AI can make a tremendous impact in an enterprise adjusting to the New Normal:

  • Reduces Costs
  • Achieves up to 30% reduction in service desk related costs
  • Quick and High ROI
  • Mitigates Risks
  • Avoids operational risks and ensures compliance by avoiding critical outages
  • Reduces escalations and improves SLA compliance by up to 20%
  • Achieves up to 85% reduction in MTTTR
  • Drives Efficiency
  • Automates redundant tasks and lets employees focus on more creative activities
  • Reduces manual effort by 30% to 60%
  • Improves customer satisfaction by up to 50% by providing faster incident and service request resolutions.
  • Rapid Time to Value
  • Quick implementation in 6 to 8 weeks*
  • Leverages 300+ reusable and configurable runbooks out of the box

*Conditions Apply