Troubleshooting IVR

This topic helps you in troubleshooting various issues encountered in IVR (BigFix Insights for Vulnerability Remediation) service.

Diagnostic procedures:

  • Check Windows Service Manager for Service State​. The service should be in a running state.

  • Check logs for errors & timestamp. Logs are found in the logs directory.

    [DatetimeOfExecution] [ProcessID] [Method] [Message]



    Table 1. DataFlow logs details
    Message Description
    Executing DataFlow Task: Endpoint data from Qualys to BigFix Insights Indicates start of data flow
    Loading Qualys Data Indicates loading of Qualys data
    Loading Insights Data Indicates loading of Insights data

    RecordCaches Loaded In

    Indicates time it took to get data from Insights and Source Adapter (Qualys or Tenable)

    Processing Changes From Source Adapter

    At this point, we will take the changes and prepare updates for the IVR tables. The time when the processing changes from source adapter are considered and are updated in the IVR tables.

    Done Processing Devices

    Indicates that the device correlation is complete.
    Updates Performed In Indicates the time taken to stick data in the IVR tables.

    Saving RecordCaches

    The final step in which the record cache is saved.
    DataFlowExecution Completed In Indicates the end of data flow.
    Starting Dataflow: Endpoint data from Tenable.io to Bigfix Insights Indicates start of data flow
    Connected to Tenable.io Server VERSION 6.9.1 Indicates loading of Tenable data is about to start
  • Setting Verbosity - refer to the link for more information.