Troubleshooting the Report False Positive feature
The following tips are provided to help you if you experience any difficulty using the Report False Positive feature to send the AppScan® support team feedback with attached variant information.
Problem |
Cause |
Solution |
|---|---|---|
Recipient cannot read attachment |
E-mail was sent encrypted. No other recipient will have the private key needed to read the e-mail. |
Save the file as a regular zip file and resend the email. Follow these steps: Right-click the issue, select 'Report False positive. In the Report False Positive dialog box, click Save File. When saving the file, choose Zip Files (.zip) under the Save as type option, ensuring it's a decrypted format. |