To help you understand, isolate, and resolve problems with your HCL® software, the troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your HCL products.
These messages explain serviceability codes for: internal product messages, scan log messages, and web Services messages
These topics explain messages that appear in the scan log.
Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and explain how to resolve the problem.
HCL® Support provides assistance with product defects, answers FAQs, and helps users resolve problems with the product.
Learn how to troubleshoot the Dynamic Analysis scanner.
Learn how to troubleshoot the Enterprise Server.
These messages explain iinternal product codes.
Starting Manual Explore
These topics explain web services codes.
Glass box test <ID> (<name>) failed due to communication error: <URL>
Help Center