Errors in application event log

This section describes error messages that might be displayed in the application event log.

<server> unable to connect to master <Manage Services master>

Logged every 5 minutes while master can't be reached.

Verify that Manage Services is running on the Manage Services Master Server.
- Manage Services Master is configured through Manage Services and can be verified in Manage Services. See Configuring the Manage Services Server.

In the Windows™ Registry, check the MasterServer value in:

32-bit:


HKLM\Software\Discover Technology\DCMgmtSrv

64-bit:


HKLM\Software\Wow6432Node\Discover Technology\DCMgmtSrv

If the Manage Services Master Server is the same server hosting the Portal, set this value to localhost.

Check rest of error message for information.

Error while loading the data store.
Check rest of error message for more information.
Most likely, you must reinitialize data store. See Configuring the Manage Services Server.

Check rest of error message for more information.

Check rest of error message for more information.
This error may be encountered when reinitializing the data store from the command line.
- You can manually reinitialize the data store. See Configuring the Manage Services Server.

Check rest of error message for more information.
Most likely encountered on slave - error sending data to master.
Most likely you must delete data store on slave, which then reloads from the master.

Check rest of error message for more information.

On Manage Services Master - either server was renamed or Manage Services Master server name was entered incorrectly.
In Windows™ Registry, check MasterServer value in HKLM\Software\Discover Technology\DCMgmtSrv for correct server.
Reinitialize data store using DCMgmtSrv -reinit command.

May occur if Manage Services was uninstalled and then reinstalled without removing the old Manage Services data store (Discover\System\DMSStore directory).
Reinitialize data store to fix.
- See Configuring the Manage Services Server.