Session Archiving benefits

There are many benefits to using Unica Discover Session Archiving.

Unica Discover Session Archiving is a valuable tool which can be used in resolving customer disputes and retaining a comprehensive record of customer interaction for compliance purposes.

Key features include:
  • Session data extraction can be defined in a hourly, a daily, or on a custom schedule.
  • Session data can be extracted and wrapped in and saved as an Adobe™ Acrobat PDF file.

    The PDF file includes critical information, such as the customer ID, date and time, and specific events.

  • With the Long Term Storage (LTS) feature, you can archive and retrieve Discover sessions (DOM + Network) for replay analysis to up 7+ years from date of archive.

    Use LTS to ensure your business is in compliance with government and industry related regulations related to archiving data for use in fraud disputes and other legal matters.

  • Session data is embedded with a replay in PDF.
  • Selective archiving allows for storage of specific sessions. Archived sessions can be replayed.