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Twilio Connector User Guide
Event tracking
The Sent SMS will be polled based on Retry Interval and Retry Attempts for the status.

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- Twilio Connector User Guide
  - Introduction to Twilio
    The Twilio connector sends SMS to a destination device and fetches the status of the sent SMS.
  - Prerequisites
    To use the Twilio connector you must first have an account with Twilio.
  - Configuration
    To use Twilio, a connection must be configured by a Unica Administrator. The connection properties are:
  - Test connection
    When defining a connection, the Test button can be pressed. This invokes a query operation on Twilio to ensure that the server can be reached and that the connection parameters are valid.
  - Configuring a Touchpoint or Process box
    When a Twilio connector is configured from a Touchpoint in Journey, or a process box in Campaign, this property is displayed:
  - Event tracking
    The Sent SMS will be polled based on Retry Interval and Retry Attempts for the status.

Event tracking

The Sent SMS will be polled based on Retry Interval and Retry Attempts for the status.

The polling breaks as soon as the message status comes as delivered, undelivered, or failed.

If the polling completed and the status still does not become delivered, undelivered or failed, then the connector would return the current message status mostly sent.

If there are any errors reported by the Twilio API used in the connector for a record, the status or that record would be an error, and there would be an additional field as an error message displaying the error message that came from the API.

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