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Unica Link Documentation
Welcome to the Unica Link 12.1 documentation, where you can find information about how to install and use Unica Link and its connectors.
System requirements and compatibility
Unica Link system requirements and compatibility details.
About the product
Unica Link provides both design-time and runtime services. It is invoked at design-time when an administrator configures a Link connection, or when you configure a process box in the Unica Campaign application, or a touchpoint in the Unica Journey application.
Known issues
Known limitations
Before you contact HCL technical support
If you encounter a problem that you cannot resolve by referring the documentation, your company's designated support contact can log a call with HCL technical support. Use these guidelines to ensure that your problem is resolved efficiently and successfully.
Introduction to Unica Link
Unica Link is a component that can be installed separately from the Unica application. It must be installed in a Linux environment that can be remote from the Unica platform.
Unica Link prerequisites
Ensure that these prerequisites are met before installing Unica Link.
Native installation procedures
These procedures describe how to install Unica Link using the native installer.
Docker intallation procedures
Setting up Journey and Campaign for Unica Link
Logging
Logs are produced for your use by Design Server, the Runtime REST API, and Kafkalink.
Modifying the configuration
Troubleshooting
Introduction to Mailchimp
The Mailchimp connector uploads contact information to an audience in Mailchimp, populating the merge field defined for the Audience.
Pre-requisites
To use the Mailchimp connector you must first have an account with Mailchimp.
Configuration
To use Mailchimp,a connection must be configured by a Unica administrator.
Test connection
When defining a connection, the Test button can be pressed. This invokes a query operation on Mailchimp to ensure that the server can be reached and that the connection parameters are valid.
Configuring a Touchpoint or Process box
Event tracking
After a Mailchimp campaign is started, the Mailchimp connector periodically polls Mailchimp to discover email activity.
Introduction to Mandrill
The Mandrill connector sends email using a defined template on a Mandril account, populating the merge field defined in that template. The connector then polls Mandrill to report whether emails were bounced, opened, or links clicked within the email.
Prerequisites
To use the Mandrill connector you must first have an account with Mandrill. The connector requires the following:
Configuration
To use Mandrill, a connection must be configured by a Unica Administrator. The connection properties are these:
Test connection
When you define a connection, the Test button can be pressed. This invokes a query operation on Mandrill to ensure that the server can be reached and that the connection parameters are valid.
Configuring a Touchpoint or Process box
When the Mandrill connector is configured from a Touchpoint in Journey, or a process box in Campaign, these properties are displayed:
Event tracking
The Mandrill connector periodically polls Mandrill to fetch sent email status. The connection property, Activity Fetch Frequency determines how often Mandrill is polled.
Introduction to Salesforce
Salesforce (CRM) saves and updates details about users.
Prerequisites
In order to use Salesforce, you must first obtain a Salesforce account.
Configuration
To configure Salesforce, you must have these details:
Test connection
After you define a connection, press the Test button to test the connection.
Event tracking
There are no events in Salesforce.
Introduction to Twilio
The Twilio connector sends SMS to a destination device and fetches the status of the sent SMS.
Prerequisites
To use the Twilio connector you must first have an account with Twilio.
Configuration
To use Twilio, a connection must be configured by a Unica Administrator. The connection properties are:
Test connection
When defining a connection, the Test button can be pressed. This invokes a query operation on Twilio to ensure that the server can be reached and that the connection parameters are valid.
Configuring a Touchpoint or Process box
When a Twilio connector is configured from a Touchpoint in Journey, or a process box in Campaign, this property is displayed:
Event tracking
The Sent SMS will be polled based on Retry Interval and Retry Attempts for the status.
Notices