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User Guide
Journeys
Unica Journey is a goal-based orchestration solution to craft, execute, and visualize context-driven, personalized, multi-step omnichannel customer experiences.
Journey Status
A Journey can have one of the four following status: Draft, Published, Paused, Completed.
Viewing published Journeys
The Published Journeys listing page lists all the published journeys from the selected folder.

User Guide
- An Introduction to Unica Journey
  Unica Journey is a goal-based orchestration solution to craft, execute, and visualize context-driven, personalized, multi-step omnichannel customer experiences.
- Getting started with Unica Journey
  The following sections will explain the basic flow of events in designing Journeys.
- Entry Sources
  Entry source is the source from which you are providing data for the Journey. A Journey can have one or multiple entry sources.
- Data Definitions
  Data definitions are the schema of your data.
- Journeys
  Unica Journey is a goal-based orchestration solution to craft, execute, and visualize context-driven, personalized, multi-step omnichannel customer experiences.
  - Creating Journeys
  - Designing the canvas
    Design the behavior of a Journey by adding goals, touchpoints, and controls.
  - Operations on Journey listing page
    The Journey listing page is split into four tabs:
  - Journey Settings or Deduplication
  - Journey Records Validation
    When records enter a Journey, users can set validation on the records.
  - Journey Goals
  - Journey statistics
    You can view Journey statistics when a Journey is Published or Completed.
  - Journey Status
    A Journey can have one of the four following status: Draft, Published, Paused, Completed.
    - Viewing published Journeys
      The Published Journeys listing page lists all the published journeys from the selected folder.
    - Viewing draft Journeys
      The Draft Journeys listing page lists all the published journeys from the selected folder.
    - Viewing paused Journeys
      The Paused Journeys listing page lists all the paused journeys from the selected folder.
    - Viewing completed Journeys
      The Completed Journeys listing page lists all the completed journeys from the selected folder.
    - Reports
      Click on published Journey to view Journey summary, performance, Goals, Audience Activity/Logs and Milestones.
- Journey chaining
  Unica Journey contains capabilities for drip marketing. Marketers can run different Journeys for a single audience group and serve customers with better communications in each stage of marketing.
- Journey Template
  Templates page lists all the saved Journey templates. Details like Template Name, Template ID, create date, Data Definition associated and preview is available on this page. Click on the Preview hyperlink to see the preview of the Journey template.
- Offer Integration with Journey
  Journey support offer from Centralized Offer Management (COM). Offer created in COM can be directly associated in email touchpoint with Link connectors in Unica Journey.
- Settings
  Use the settings menu to manage the Journey integrations like Email connectors, SMS connectors, CRM connections, and REST integrations.
- Basic features
  The basic features are features that are accessible at any time.
- Common features

Viewing published Journeys

The Published Journeys listing page lists all the published journeys from the selected folder.

About this task

You can perform a set of operations on the Published Journeys listing page.

Procedure

To view published journeys from a specific folder, see Viewing artifacts within a folder.
To add or remove columns from the listing page, see Adding or removing listed columns in Journeys.
To modify a published Journey, see Modifying the details of a Journey.
To move published journeys from one folder to another, see Moving Journeys to another folder.

From V12.1.4, Publish view feature is introduced for viewing configuration of published and complete Journeys. On Journey Canvas screen double click on the desired touchpoint to see the configuration in View only mode (you cannot edit the configuration). Save button will remain disabled to ensure no modifications are made.

For Link touchpoint, a summary page with all configuration details is invoked.
Note: The labels for this connector settings may not be accurate. Please pause and edit the journey for exact labels.

For Deliver touchpoint, the configuring screen used for configuring journey appears with all options disabled.

Note: When Journey is published and audiences start entering in the Journey, then Journey shows statistics of all these audiences at every touchpoint of the Journey. In between if user updates the Journey by pausing and adds new touchpoint in the start of the Journey and re-publish it. Then, in statistics view Journey shows the counts for newly added touchpoint from the time it is added and user can see different counts flowing through this first touchpoint (not start) and existing touchpoints. On start and very first newly added touchpoint counts will be shown same.

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