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User Guide
Journeys
Unica Journey is a goal-based orchestration solution to craft, execute, and visualize context-driven, personalized, multi-step omnichannel customer experiences.
Journey Status
A Journey can have one of the four following status: Draft, Published, Paused, Completed.
Viewing completed Journeys
The Completed Journeys listing page lists all the completed journeys from the selected folder.

User Guide
- An Introduction to Unica Journey
  Unica Journey is a goal-based orchestration solution to craft, execute, and visualize context-driven, personalized, multi-step omnichannel customer experiences.
- Getting started with Unica Journey
  The following sections will explain the basic flow of events in designing Journeys.
- Entry Sources
  Entry source is the source from which you are providing data for the Journey. A Journey can have one or multiple entry sources.
- Data Definitions
  Data definitions are the schema of your data.
- Journeys
  Unica Journey is a goal-based orchestration solution to craft, execute, and visualize context-driven, personalized, multi-step omnichannel customer experiences.
  - Creating Journeys
  - Designing the canvas
    Design the behavior of a Journey by adding goals, touchpoints, and controls.
  - Operations on Journey listing page
    The Journey listing page is split into four tabs:
  - Journey Settings or Deduplication
  - Journey Records Validation
    When records enter a Journey, users can set validation on the records.
  - Journey Goals
  - Journey statistics
    You can view Journey statistics when a Journey is Published or Completed.
  - Journey Status
    A Journey can have one of the four following status: Draft, Published, Paused, Completed.
    - Viewing published Journeys
      The Published Journeys listing page lists all the published journeys from the selected folder.
    - Viewing draft Journeys
      The Draft Journeys listing page lists all the published journeys from the selected folder.
    - Viewing paused Journeys
      The Paused Journeys listing page lists all the paused journeys from the selected folder.
    - Viewing completed Journeys
      The Completed Journeys listing page lists all the completed journeys from the selected folder.
    - Reports
      Click on published Journey to view Journey summary, performance, Goals, Audience Activity/Logs and Milestones.
- Journey chaining
  Unica Journey contains capabilities for drip marketing. Marketers can run different Journeys for a single audience group and serve customers with better communications in each stage of marketing.
- Journey Template
  Templates page lists all the saved Journey templates. Details like Template Name, Template ID, create date, Data Definition associated and preview is available on this page. Click on the Preview hyperlink to see the preview of the Journey template.
- Offer Integration with Journey
  Journey support offer from Centralized Offer Management (COM). Offer created in COM can be directly associated in email touchpoint with Link connectors in Unica Journey.
- Settings
  Use the settings menu to manage the Journey integrations like Email connectors, SMS connectors, CRM connections, and REST integrations.
- Basic features
  The basic features are features that are accessible at any time.
- Common features

Viewing completed Journeys

The Completed Journeys listing page lists all the completed journeys from the selected folder.

About this task

You can perform a set of operations on the Completed Journeys listing page.

Procedure

To view completed journeys from a specific folder, see Viewing artifacts within a folder.
To add or remove columns from the listing page, see Adding or removing listed columns in Journeys.
To modify a completed Journey, see Modifying the details of a Journey.
To move completed journeys from one folder to another, see Moving Journeys to another folder.

Note: When Journey is completed or ended for some or all audiences, then such audience data is moved from journeyaudiences table to endjourneyaudience table.

Note: Publish view feature is introduced for viewing configuration of published and complete Journeys. On Journey Canvas screen double click on the desired touchpoint to see the configuration in View only mode (you cannot edit the configuration). Save button will remain disabled to ensure no modifications are made.

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