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Settings
Use the settings menu to manage the Journey integrations like Email connectors, SMS connectors, CRM connections, and REST integrations.
Setting a default SMS connection
If you have multiple connectors to Unica Link for sending an SMS, you can set the default SMS connection in the Settings menu.

User Guide
- An Introduction to Unica Journey
  Unica Journey is a goal-based orchestration solution to craft, execute, and visualize context-driven, personalized, multi-step omnichannel customer experiences.
- Getting started with Unica Journey
  The following sections will explain the basic flow of events in designing Journeys.
- Entry Sources
  Entry source is the source from which you are providing data for the Journey. A Journey can have one or multiple entry sources.
- Data Definitions
  Data definitions are the schema of your data.
- Journeys
  Unica Journey is a goal-based orchestration solution to craft, execute, and visualize context-driven, personalized, multi-step omnichannel customer experiences.
- Journey chaining
  Unica Journey contains capabilities for drip marketing. Marketers can run different Journeys for a single audience group and serve customers with better communications in each stage of marketing.
- Journey Template
  Templates page lists all the saved Journey templates. Details like Template Name, Template ID, create date, Data Definition associated and preview is available on this page. Click on the Preview hyperlink to see the preview of the Journey template.
- Offer Integration with Journey
  Journey support offer from Centralized Offer Management (COM). Offer created in COM can be directly associated in email touchpoint with Link connectors in Unica Journey.
- Settings
  Use the settings menu to manage the Journey integrations like Email connectors, SMS connectors, CRM connections, and REST integrations.
  - Setting a default email connection
    If you have multiple connectors to Unica Link for sending an email, you can set the default email connection in the Settings menu.
  - Setting a default SMS connection
    If you have multiple connectors to Unica Link for sending an SMS, you can set the default SMS connection in the Settings menu.
  - Setting a default CRM connection
    If you have multiple CRM connections, you can set the default CRM connection in the Settings menu.
  - Setting a default ADTECH Connection
    If you have multiple ADTECH connectors, you can set the default email connection in the Settings menu.
  - Setting a default LinkedIn connection
    You can set LinkedIn as a default connection
  - Setting a default Database connection
    If you have multiple Database connectors, you can set the default email connection in the Settings menu.
  - Manage connections
    You can manage Unica Link connections from this menu.
  - REST Integration
  - Developer Tools
- Basic features
  The basic features are features that are accessible at any time.
- Common features

Setting a default SMS connection

If you have multiple connectors to Unica Link for sending an SMS, you can set the default SMS connection in the Settings menu.

About this task

To set a default SMS connection, complete the following steps:

Procedure

Select > Link > SMS.
The SMS page appears.
From the Available Connections list, select a connection.
Note:
Phone number formats should be mentioned as per the specification of the delivery channel. Journey will send the phone number in the same format to delivery channel. For example, in reference Twilio connection phone number format supported with Journey is as follows:
- <plus sign><country-code><10-digit phone number> - +15403241212.
- <plus sign> <country-code <(area-code)> <three-digit number><four-digit number> - +1 (540) 324 1212.
- <plus sign>-<country-code>-<area-code>-<three-digit number>-<four-digit number> - +1-540-324-1212.
- <plus sign> <country-code>-<area-code>-<three-digit number>-<four-digit number> - +1 540-324-1212.
Whatever format of phone number you provide, Unica Journey will save the number in the following format: <plus sign><country-code><10-digit phone number>. For example, if you provide phone number as +1 540-324-1212,Unica Journey stores the phone number as +15403241212.
If you select Twilio as the default SMS connection, it will accept phone numbers only in the following format: <plus sign><country-code><10-digit phone number>. For example, +15403241212.
Click Save.

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