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Administrator's Guide
Settings
Use the settings menu to manage the Journey integrations like Email connectors, SMS connectors, CRM connections, and REST integrations.
Setting a default CRM connection
If you have multiple CRM connections, you can set the default CRM connection in the Settings menu.

Administrator's Guide
- An Introduction to Unica Journey
  Unica Journey is a goal-based orchestration solution to craft, execute, and visualize context-driven, personalized, multi-step omnichannel customer experiences.
- Unica Journey integrations
- Process of Starting and Stopping Journey
- Journey user roles and permissions
  Before you begin using Unica Journey, you should assign roles and permissions to users.
- Journey interaction logging
  Interaction Logging for Journey is executed as a scheduled job. The scheduling parameters are set in application.properties file of the Journey Engine. The following is an example of the setting:
- Journey logging
  In Journey version 12.1.2 and earlier, the property JOURNEY_LOGGING, in the journey_master_config.properties file, was only used for tracing the audience.
- Journey Records Validation
  When records enter a Journey, users can set validation on the records.
- Journey GDPR
- Kafka authentication using SSL
- Configure Web Application servers Tomcat for SSL
  On every application server on which a Unica application is deployed, configure the web application server to use the certificates you have decided to employ.
- Mailchimp Configuration
  Configuration of Mailchimp as external source with Journey.
- Settings
  Use the settings menu to manage the Journey integrations like Email connectors, SMS connectors, CRM connections, and REST integrations.
  - Setting a default email connection
    If you have multiple connectors to Unica Link for sending an email, you can set the default email connection in the Settings menu.
  - Setting a default SMS connection
    If you have multiple connectors to Unica Link for sending an SMS, you can set the default SMS connection in the Settings menu.
  - Setting a default CRM connection
    If you have multiple CRM connections, you can set the default CRM connection in the Settings menu.
  - Setting a default ADTECH connection
    If you have multiple ADTECH connections, you can set the default ADTECH connection in the Settings menu.
  - Setting a default Database connection
    If you have multiple Database connections, you can set the default database connection in the Settings menu.
  - Manage connections
    You can manage Unica Link connections from this menu.
  - REST Integration
  - Journey Proxy Integration
  - Developer Tools

Setting a default CRM connection

If you have multiple CRM connections, you can set the default CRM connection in the Settings menu.

About this task

To set a default CRM connection, complete the following steps:

Procedure

Select > Link > CRM.
The CRM page appears.
From the Available Connections list, select a connection.
Click Save.

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