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Unica Journey
System requirements and compatibility
Unica Journey is part of the Unica suite of products. Unica Journey version 12.1 requires Unica Platform 12.1.
About the product
Known issues
Before you contact HCL technical support
If you encounter a problem that you cannot resolve by referring the documentation, your company's designated support contact can log a call with HCL technical support. Use these guidelines to ensure that your problem is resolved efficiently and successfully.
System Requirements
Installation overview
An installation of HCL Unica products is complete when you install, configure, and deploy the HCL Unica products . The Installation Guide provides detailed information about installing, configuring, and deploying the products.
Planning the Unica Journey installation
When you plan your Unica Journey, you must ensure that you have set up your system correctly, and that you have configured your environment to deal with any failures.
Installing Unica Journey
You must run the Unica installer to start the installation of Unica Journey. The Unica installer starts the product installer during the installation process. Make sure that the Unica installer and the product installer are saved at the same location.
Deploying the Unica Journey web application
You can deploy the Unica Journey web application by using a WAR file or you can deploy the individual WAR files.
Configuring Unica Journey after deployment
After you deploy Unica Journey, you must set up the Unica Journey system user, set Unica Journey configuration properties, and verify the Unica Journey installation.
Deployment Diagram
Please find below Unica applications deployment diagram including Unica Journey. Unica Journey needs to be installed on top of Unica Platform being used for other products in Unica suite.
Uninstalling Unica Journey
Run the Unica Journey uninstaller to uninstall Unica Journey. When you run the uninstaller, the files that were created during the installation process are removed. For example, files such as configuration files, installer registry information, and user data are removed from the computer. Stop the processes that are related to Unica Journey before uninstallation.
Unica Journey Hardware Sizing Details
This hardware sizing guide provide information on the hardware requirements for installing Unica Journey. The calculations mentioned are based on assumptions related to application configuration and tuning. The guidelines shared are for information purpose only.
An Introduction to Unica Journey
Unica Journey is a goal-based orchestration solution to craft, execute, and visualize context-driven, personalized, multi-step omnichannel customer experiences.
Unica Journey integrations
Journey user roles and permissions
Before you begin using Unica Journey, you should assign roles and permissions to users.
Journey interaction logging
Interaction Logging for Journey is executed as a scheduled job. The scheduling parameters are set in application.properties file of the Journey Engine. The following is an example of the setting:
Journey GDPR
Kafka authentication using SSL
Configure Web Application servers Tomcat for SSL
On every application server on which a Unica application is deployed, configure the web application server to use the certificates you have decided to employ.
Settings
Use the settings menu to manage the Journey integrations like Email connectors, SMS connectors, CRM connections, and REST integrations.
An Introduction to Unica Journey
Unica Journey is a goal-based orchestration solution to craft, execute, and visualize context-driven, personalized, multi-step omnichannel customer experiences.
Getting started with Unica Journey
The following sections will explain the basic flow of events in designing Journeys.
Entry Sources
Entry source is the source from which you are providing data for the Journey. A Journey can have one or multiple entry sources.
Data Definitions
Data definitions are the schema of your data.
Journeys
Unica Journey is a goal-based orchestration solution to craft, execute, and visualize context-driven, personalized, multi-step omnichannel customer experiences.
Journey chaining
Unica Journey contains capabilities for drip marketing. Marketers can run different Journeys for a single audience group and serve customers with better communications in each stage of marketing.
Settings
Use the settings menu to manage the Journey integrations like Email connectors, SMS connectors, CRM connections, and REST integrations.
Basic features
The basic features are features that are accessible at any time.
Common features
Licensing Overview
What User Needs To Do?
HCL Unica customers will get a HCL License portal URL and login credentials via email. This portal will have the license entitlements allotted as per the purchase done by the customer. The customer needs to follow below mentioned steps to complete the registration process and configure the devices for HCL Unica products.
HCL License Portal
The license portal provides both Software distribution and management of your Software entitlements purchased from HCL Products and Platforms. The portal provides you with control and flexibility on how to consume your licenses. Typically, an organization will have someone identified as a License Manager that has familiarity with the language of Licenses, and you may wish to add them as a user. If not, you will find these instructions sufficient to begin using your HCL Software.
Flexnet License Server
License Models Supported with HCL Unica
HCL Unica products supports below license models.
License Configuration
User will need to configure the license with HCL Unica products before start using, when users access the Unica Marketing Platform login URL – it will get redirected to the license configuration page. The user needs to configure the license details on this page. Unica Marketing Platform will validate the license and on a successful license, the configuration user will be redirected to the Unica Marketing Platform login screen. There are two radio buttons on the License configuration screen Flexnet and Platform. Flexnet button will connect to Flexnet to consume the license and Platform option is for Master slave configuration. Slave platform will consume the license from the Master platform, so for slave platform user needs to click on the Platform radio button and enter the master platform url and credentials. Once this is done, slave platform will start consuming license from the Master platform, which in turn will consume license from Flexnet.
Logging for Licensing
Detail logging for license server connection, updates, expiry, etc. is logged in Unica Marketing Platform log file present under <PLATFORM_HOME>/logs/platform.log. Users will get warning, error, and info type messages related to licensing.
PDFs
Notices