Channel Event Activity Summary report

The Channel Event Activity Summary report can be used to track the activity of deployed events for an interactive channel.

You can filter the report by all categories, a particular category, all events, or a single event. You can compare how often an event occurred over the last twenty-four hours, or the last seven days. The report also points out the peak hour or day and the slowest hour or day for an event. You can use the peak data to help determine the best ways to optimize your processing resources, or plan your marketing strategies around expected traffic. By knowing when the slowest times are, you can plan your deployments to occur when they will be the least disruptive.If you are using Custom Contact and Responses and if Action for Codes is None, then Total Occurrences will increase for Interaction Events.