Home
User Guide
Unica Interact provides documentation and help for users, administrators, and developers.
About Interact reporting
Unica Interact is integrated with Unica reporting to deliver comprehensive Cognos® reports in Unica Interact.
To filter by interaction point
Filter the Channel Interaction Point Performance Summary report by interaction point to view data only for the interaction point that is required.
To filter by time
You can filter the following reports by time: Interactive Cell Performance Over Time, Interactive Offer Performance Over Time, Channel Event Activity Summary, and Channel Interaction Point Performance Summary

User Guide
Unica Interact provides documentation and help for users, administrators, and developers.
- Unica Interact overview
  Unica Interact is an interactive engine that targets personalized offers to visitors of inbound marketing channels. You can configure Unica Interact to be behavioral, strictly event-based, situational, strategic, and so on. Unica Interact is a module within the Unica suite of tools.
- Marketing Campaign
  Designing the Unica Interact configuration is a multi-step process that involves many people in your organization. You work with the Unica Interact user interface, the Unica Interact API, and Unica Campaign flowcharts to configure your interactive marketing campaign.
- Interactive channels
  An interactive channel is a representation of a client-facing touchpoint that is used to coordinate all of the objects, data, and server resources that are involved in interactive marketing.
- About interactive flowcharts
  Interactive flowcharts are similar to Unica Campaign batch flowcharts when used to create strategic segments.
- Strategies and treatment rules
- FlexOffers
- Events and Event Patterns
- Gateways
- About the Interact List process in batch flowcharts
  When Unica Interact is installed, the Interact List process is available in batch flowcharts. Similar to the Call List and Offer List processes, the Interact List process allows you to specify which offers are served to which visitors to your interactive site. This provides you with the ability to target offers to entire audience levels, target specific individual audience members, or suppress offers from specific audience members by using table-driven features.
- Understanding deployment to runtime servers
  Deployment is how you transfer all the configuration that you define in the design environment to the runtime server groups. Deployment is grouped by interactive channel. When you deploy an interactive channel, you are sending all the data that is associated with an interactive channel to the selected runtime server group. This is why, when you are creating interactive channels, you must define the production runtime servers and the non-production (testing) runtime servers.
- About Interact reporting
  Unica Interact is integrated with Unica reporting to deliver comprehensive Cognos® reports in Unica Interact.
  - Interact reports data
    Unica Interact reporting requires three sets of data to report on: the data from your design environment, data from your production runtime environment, and data from the learning module. For example, the Channel Offer Performance Summary report requires data from the Unica Campaign data source for data about offers, and data from the contact and response history from the production runtime server.
  - Interact Reports and Reporting Schemas
    The Unica Interact Report Package reports are supported by reporting schemas. You can customize the schemas to specify time periods, configure audience levels, and create extra performance reporting schemas.
  - Viewing Interact reports
    Unica Interact integration with reports can be used to run Cognos® reports from within Unica Campaign. Some reports contain links to other reports to provide more information.
  - About the Interaction Point Performance report portlet
    The only Unica Interact specific report available in the Dashboard is the Interaction Point Performance report portlet. This portlet shows the number of offers accepted per interaction point over a seven-day period. By analyzing this report, you can determine the peak marketing locations on your interactive channel to help design future campaigns.
  - About the Channel Deployment History report (interactive channel)
    The Channel Deployment History report is an audit log for tracing changes to all runtime servers, and is available from the interactive channel Analysis tab. You can filter this report by runtime servers, campaigns, or the user who performed the deployment.
  - About the Channel Deployment History report (campaign)
    The Channel Deployment History report displays the deployment data for all interaction strategies and the interactive channels that are associated with a campaign. Use the Analysis tab of the Campaign to view this report.
  - About the Zone Performance Report by Offer
    The Zone Performance Report by Offer is an interactive cell performance report that is filtered by interaction point. You can use this report to see how offers are performing by zone.
  - About the Event Pattern report
    The Event Pattern report shows you event pattern activity across interactive channels and their categories.
  - To filter by interaction point
    Filter the Channel Interaction Point Performance Summary report by interaction point to view data only for the interaction point that is required.
    - To filter by event or category
      You can filter the Channel Event Activity Summary report by event and category.
    - To filter by offer
      You can filter the following reports by offer: Interactive Offer Learning Details, Interactive Offer Performance by Cell, and Interactive Offer Performance Over Time.
    - To filter by target cell
      You can filter the following reports by target cell: Interactive Cell Performance by Offer, and Interactive Cell Performance Over Time
    - To filter by time
      You can filter the following reports by time: Interactive Cell Performance Over Time, Interactive Offer Performance Over Time, Channel Event Activity Summary, and Channel Interaction Point Performance Summary
    - To filter the Channel Deployment History report
      To filter the Channel Deployment History report, select the criteria by which you want to filter data and click Refresh. You can select multiple criteria per list by using CTRL+click. To select all criteria, click Select all. Selecting Deselect all indicates no filter, which shows the same data as Select all.
    - To filter the Channel Treatment Rule Inventory report
      You can use multiple criteria to filter the Channel Treatment Rule Inventory report.

Filtering by time

You can filter the following reports by time: Interactive Cell Performance Over Time, Interactive Offer Performance Over Time, Channel Event Activity Summary, and Channel Interaction Point Performance Summary

About this task

To filter a report by date, select end date for the last 7-day range and click Refresh. You can enter a date or select one from the calendar list.

To filter a report by time, select end time for the last 24-hour range and click Refresh. The default is 12:00 AM. This displays yesterday's data. If you clear the check box, the report uses the current time on the Cognos® report server.

If there is no data for a particular date or time, the graph does not display any data. In line graphs, if there is no data, the trend goes across dates that contain data only. For example, you have the following data points: 6/1 (100), 6/2 (no data), and 6/3 (50). The line goes from 100 on 6/1 to 50 on 6/3. The line may pass through ~75 on 6/2 but that is not an actual data point. Also, if there is only one data point, no line displays, as there is nothing to connect.

Have feedback?
Google Analytics is used to store comments and ratings. To provide a comment or rating for a topic, click Accept All Cookies or Allow All in Cookie Preferences in the footer of this page.