New features and changes in version 12.1.3

Unica Interact 12.1.3 includes a number of new features and changes.

Personalization Playback

This new feature provides retrospective views of the activities occurred in any date range. Users get a high level view of summary and capability by drilling down all the way to individual sessions.

  • Flexible filtering options for the interested audience IDs based on audience levels and any profile attributes.
  • Capabilities of selecting any past date range, in addition to several preset ranges.
  • Interactive graph to show the activities based on distinct Interact sessions and audience IDs during the selected range.
  • List of all sessions associated with any selected date/time point.
  • Detailed information of individual sessions, including API parameters, returned offers, suppressed offers, event pattern states, and more.

Enhancements to Smart Strategy UI

Smart Strategy has the following enhancements:

  • A new tab is added to Campaign UI which lists all strategies associated with the campaign.
  • When a smart rule is associated with an offer, its attributes can be displayed in the right slider.
  • An info icon is added to the hierarchical list of offer lists to display the member offers for a static offer list or the query for a dynamic offer list.
  • The strategies in "Recently Work" list are displayed with the ones updated by the current user at the top.
  • Allows search on strategy list page.
  • Sorting is supported on strategy list pages for almost all columns.
  • The date of the most recent deployment to each server group is included in the list of strategies.
  • The sorting of smart rules is changed to global sorting.
  • A button is added to the Interactive Channel Summary page for refreshing cached segments and offers on demand.
  • Implemented some backend performance improvements.

Allow Contact Central Integration without specific regional preference

Added selection of All Preferences-All TimeZones in Interact Channel Touchpoints Channel Preference. All Trigger Message will push to channel-based on channel capacity, no matter what the time zones are.

Log4j Security vulnerability fixes

Unica v12.1.3 now uses log4j v2.17.1. This version addresses the critical vulnerabilities identified in log4j. It includes the security fixes mentioned in the following Unica Knowledgebase article:

https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0095491

For more details related to the fixes in log4j 2.17.1, see https://logging.apache.org/log4j/2.x/security.html.

Elasticity on some gateways

  • An option is added to the built-in inbound gateway so that more instances of such gateway can be automatically added into Interact run time instances, when there are more messages in the Kafka topic to consume.
  • An option is added to the built-in outbound gateway and Journey gateway so that the speed of creating and adding messages to Kafka can be automatically slowed down when there are too many messages waiting in the Kafka topic to be consumed.

API for GDPR

A REST based API is added for retrieving the SQL statements that cleans user data based on given audience IDs in compliance of GDPR requirements.

Modification of the Licensing Model

The licensing module is modified such that only the sessions in which offers are requested are counted.