Contact Central integration with Gateway
Marketers can select Contact Central channel and preferred (time zone) to manage the Interact real time outgoing messages or offers, It helps in marketing the messages or offers and send them to the right people in right time and avoid unnecessary message traffic.
Perform the following steps to complete the integration of Contact Central with Gateway.
- Under Add Gateway - Generic Outbound, under the General tab,
in the Contact Central Integration Behavior list, select one of the
following options.
- Discard when Unavailable: You can select your preferred time in any time zone, for example, US Eastern time zone from Monday to Friday. If Interact triggers message offer on Sunday, for Behavior = "Discard when Unavailable", system will not send offers to customer and log a information message for discard offer in interact.log
- Always send: System sends offers to customer and also log a information message in interact.log.
- No Integration: System functions without Contact Central integration.
- Under Channel list, select a channel name, such as Email or SMS.
- Under Preferences list, select your preferred time zone or All Preferences-All TimeZones.
- On the General tab, provide the required details.