Contact and response types
You can record one contact type and two response types with Unica Interact. You can also record more custom response types with the postEvent method.
contactAndResponseHistTracking table properties
This table lists the properties that are found in the contactAndResponseHistTracking category:
| Event | Contact/response type | Configuration Property |
|---|---|---|
| Log Offer Contact | Contact | contacted |
| Log Offer Acceptance | Response | accept |
| Log Offer Rejection | Response | reject |
UA_UsrResponseType table properties
Ensure the CountsAsResponse column of the UA_UsrResponseType table in the Unica Campaign system tables is configured properly. All of these response types must exist in the UA_UsrResponseType table.
To
be a valid entry in the UA_UsrResponseType table,
you must define a value for all the columns in the table, including CountsAsResponse.
Valid values for CountsAsResponse are:
- 0 - no response
- 1 - a response
- 2 - a reject
These responses are used for reporting.