Synchronizing users

Synchronizing users assures that system tables contain all of the user information that is entered through either Platform or Collaborate. You must synchronize users when you create new users.

Automated synchronization takes place on the schedule that is set by the usermanagerSyncTime property under Settings > Configuration > UDM Configuration Settings.

You can also manually synchronize the Collaborate user tables with the Platform user tables. This procedure enables new users to log in to Collaborate and for changes to take effect before the next scheduled synchronization takes place.